Executive Assistant, Customer Care Focus

Cloud Accountant Staffing

Executive Assistant serving as the key point of contact for customer care in logistics. Managing freight inquiries, delivery updates, and internal coordination remotely for a U.S.-based company.

Posted 5/21/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-Level💰 $1,200 - $2,000 per monthWebsite

About the role

Key responsibilities & impact

Be the voice clients trust on every load.
Receive and process freight quote and booking requests
Provide real-time shipment tracking updates and accurate ETAs
Handle service issues, delays, and complaints with a calm, professional tone
Escalate appropriately when issues require operations or leadership input
Keep trucks, drivers, and customers in sync.
Coordinate with drivers and internal operations on pickups, deliveries, and route updates
Assist with load entry, documentation, and TMS updates
Support the brokerage division with last-minute or time-sensitive shipment coordination
Work cleanly in the tools that move freight.
Use the company's TMS to track shipments, manage resources, and generate reports
Stay sharp on email, phone, and chat communication tools
Keep records and documentation organized and accessible
Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
Understand basic logistics workflows: pickup → transit → delivery → POD
Bring a safety-first, reliability-first mindset to every interaction

Requirements

What you’ll need

High school diploma or equivalent (industry training or coursework a plus)
1–3 years of experience in customer service, logistics, dispatch, or supply chain
Familiarity with a Transportation Management System (TMS) or similar logistics platform
Excellent verbal and written English; client-facing presence
Strong attention to detail across multiple trucks, customers, and routes
Ability to multitask and stay organized under pressure
Proficiency with email, phone, and chat communication tools
Comfortable working U.S. business hours (night shift, PH-based)

Benefits

Comp & perks

Career-level USD compensation based on experience and scope
Permanent remote work — done right
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually + local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
A culture that actually shows up

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

freight quote processingshipment trackingload entrydocumentationTMS updatesreport generationlogistics workflows

Soft Skills

customer servicecommunicationattention to detailmultitaskingorganizational skillsprofessionalismcalm demeanor

Certifications

high school diplomaindustry training