Executive Assistant – Customer Care Focus

Cloud Accountant Staffing

Executive Assistant handling customer care and logistics coordination for a U.S.-based trucking company. Managing freight requests and real-time tracking updates while working remotely from the Philippines.

Posted 5/21/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $1,000 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Receive and process freight quote and booking requests
Provide real-time shipment tracking updates and accurate ETAs
Handle service issues, delays, and complaints with a calm, professional tone
Escalate appropriately when issues require operations or leadership input
Coordinate with drivers and internal operations on pickups, deliveries, and route updates
Assist with load entry, documentation, and TMS updates
Support the brokerage division with last-minute or time-sensitive shipment coordination
Use the company's TMS to track shipments, manage resources, and generate reports
Stay sharp on email, phone, and chat communication tools
Keep records and documentation organized and accessible
Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)

Requirements

What you’ll need

High school diploma or equivalent (industry training or coursework a plus)
1–3 years of experience in customer service, logistics, dispatch, or supply chain
Familiarity with a Transportation Management System (TMS) or similar logistics platform
Excellent verbal and written English; client-facing presence
Strong attention to detail across multiple trucks, customers, and routes
Ability to multitask and stay organized under pressure
Proficiency with email, phone, and chat communication tools
Comfortable working U.S. business hours (night shift, PH-based)

Benefits

Comp & perks

Career-level USD compensation based on experience and scope
Permanent remote work — done right
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually + local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
A culture that actually shows up

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

freight quote processingshipment trackingload entrydocumentationTMS updatesreport generationmultitaskingattention to detailcustomer servicelogistics coordination

Soft Skills

calm communicationprofessional toneclient-facing presenceorganizational skillsability to handle service issuesescalation skillsconfidence in communicationability to work under pressuretime managementadaptability

Certifications

high school diplomaindustry trainingcoursework in logistics or supply chain