Executive Assistant, Customer Care Focus

Cloud Accountant Staffing

Executive Assistant providing customer care and logistics coordination for U.S. freight operations.

Posted 5/21/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $700 - $1,200 per monthWebsite

About the role

Key responsibilities & impact

Be the calm, capable voice on the other end of every freight call.
Keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.
Handle quote and booking requests, real-time tracking updates, delivery ETAs, and service issues.
Work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team.

Requirements

What you’ll need

High school diploma or equivalent (industry training or coursework a plus)
1–3 years of experience in customer service, logistics, dispatch, or supply chain
Familiarity with a Transportation Management System (TMS) or similar logistics platform
Excellent verbal and written English; client-facing presence
Strong attention to detail across multiple trucks, customers, and routes
Ability to multitask and stay organized under pressure
Proficiency with email, phone, and chat communication tools
Comfortable working U.S. business hours (night shift, PH-based)

Benefits

Comp & perks

Career-level USD compensation based on experience and scope
Permanent remote work — done right
Full company equipment provided (laptop, monitor, accessories)
15 days PTO annually + local holidays off
Guaranteed annual increases
Referral rewards up to $1,000
Monthly flexible stipend (CAS Flex Perks)
Structured onboarding and support
A culture that actually shows up

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicelogisticsdispatchsupply chainTransportation Management System (TMS)real-time trackingquote handlingbooking requestsdelivery ETAsservice issue resolution

Soft Skills

verbal communicationwritten communicationattention to detailmultitaskingorganizational skillsclient-facing presenceability to work under pressure

Certifications

high school diplomaindustry trainingcoursework