Learning Operations Manager

Cloud Academy

Learning Operations Manager responsible for operational delivery of instructor-led training in North America. Collaborating with teams to ensure successful training engagements from planning to execution.

Posted 7/29/2026full-timeAustin • District of Columbia, Illinois, Massachusetts, New York, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational delivery and project management within training environments, ensuring effective execution and alignment across teams. Strong focus on process improvement and stakeholder communication to enhance training engagement outcomes.

Highest-signal resume keywords

Operational Delivery ManagementProject ManagementCross-Functional CollaborationTraining Engagement ExecutionProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project-Based Workstream ManagementTraining DeliveryScheduling CoordinationRisk Identification and ResolutionProcess Optimization

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsDetail-Oriented MindsetBias Toward ActionStakeholder Alignment

Tools & Technologies

SalesforceExcelCollaboration Platforms

Certifications & Qualifications

PMP Certification

Industry Keywords

EdTech ExperienceLearning DeliveryInstructor-Led Training

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Run the operational delivery of instructor-led training engagements from confirmed sale through completion
Partner with internal teams to align scheduling, course materials, and delivery readiness
Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
Ensure instructors and customers are fully prepared and aligned ahead of each session
Identify risks early and resolve issues quickly to keep delivery on track
Maintain clear visibility into delivery status, schedules, and key milestones
Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes

Requirements

What you’ll need

5+ years of experience running operations, delivery, or project-based workstreams in a fast-paced environment
Experience in training, learning, or services delivery environments
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and cross-functional collaboration skills with the ability to keep stakeholders aligned and informed
Highly detail-oriented mindset with a bias toward action, structure, and follow-through
Familiarity with tools such as Salesforce, Excel, and collaboration platforms
Have a PMP certification (Bonus Points)
Have experience in the EdTech space (Bonus Points)

Benefits

Comp & perks

4 weeks of vacation per year, goes up to 5 weeks after 2 years
5 sick days
2 volunteer days
3 professional development days
12 US holidays
3% match on the 401k, goes up to 4% after two years, no vest on matching funds
Medical, dental and vision insurance through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if a premium plan is chosen and/or family members are added
FSAs, HSA, supplemental insurances
$30/month cell phone reimbursement
$200 equipment stipend every two years
Pre-tax commuter benefits to those based out of NYC office