Key Account Specialist

Clopay Corporation

Key Account Specialist coordinating vendor dispatch, quotes, and customer updates for Clopay National Accounts. Managing commercial door, grille, gate, and related service calls.

Posted 8/19/2026full-timeWilkes-Barre • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing service calls and vendor relationships. Proficient in using Navision for accurate data entry and timely updates.

Highest-signal resume keywords

Service Call ManagementVendor CoordinationCustomer Service ExcellenceNavision Data EntryRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsHigh Level of Customer ServiceProblem-SolvingChange ManagementContinuous Improvement

Tools & Technologies

Navision

Industry Keywords

Commercial DoorsGrillesGatesDock LevelersLocksSafesGlassWindow FilmVendor RelationsOperations

About the role

Key responsibilities & impact

Dispatch service calls
Follow up with vendors throughout the lifespan of service calls
Submit NTE/quote requests
Recognize and address potential material delays
Keep customers updated with the latest available information
Manage service calls for commercial doors, grilles, gates, dock levelers, locks, safes, glass, and window film
Obtain accurate and timely information from vendors and suppliers
Offer solutions when vendor timelines do not meet requirements
Enter relevant information into Navision accurately and timely
Provide timely updates and completion confirmations
Build relationships with internal departments including Vendor Relations, Operations, Account Management, Business Development, and Accounting
Support colleagues and teams through effective change and continuous improvement

Requirements

What you’ll need

Entry-level experience accepted
Excellent communication skills
Ability to provide a high level of customer service
Ability to manage service calls and coordinate dispatching, follow-up, and quoting with vendors and customers
Ability to obtain accurate and timely information from vendors/suppliers
Ability to offer effective solutions when vendor timelines do not meet requirements
Ability to enter all relevant information accurately and timely into Navision
Knowledge of customer requirements and expectations
Ability to build strong relationships with Vendor Relations, Operations, Account Management, Business Development, and Accounting
Ability to commute to Wilkes-Barre, PA 18705
Must work in person

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Paid holidays
Sick time
Vacation time
Drug-free work environment