Customer Service Representative

Clopay Corporation

Estimating Sales Representative maintaining pricing and sales relationships at Clopay Corporation, the largest garage door manufacturer in North America. Engage customers and support sales strategies while providing exceptional service.

Posted 5/9/2026full-timeGoodyear • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain and use competitive pricing information for use in quoting.
Provide assistance to customers concerning specification interpretation, write appropriate RFI’s, quotations, and be empowered to close jobs within established guidelines, and resolve customer issues.
Inform and engage the customer in the proper application of our products, within regulatory standards.
Review requests for quotes and estimates; generate quotes/estimates using company sales strategies; remain knowledgeable and up-to-date with all product lines.
Meet and exceed group sales targets.
Work independently or with outside sales force to ensure information is correct before order entry, to close orders, and to provide revenue management.
Generate reports as required to track bookings, revenue, close ratio, RFI logs, quote follow-up logs, and contribution.
Assist in new customer prospecting and new customer assimilation; foster mutually beneficial relationships with existing distributors and new accounts.
Promote and teach the Company's sales strategies at every occasion.
Assist all departments in efficient communication with internal and external customers; maintain positive customer, vendor, and coworker relationships.
Use Microsoft Office products such as Word, Excel, and Outlook and other databases to communicate, process billing, relay messages, etc.

Requirements

What you’ll need

Associate’s Degree or 5 years of inside sales experience within the construction products industry.
Advanced product knowledge, knowledge of product regulations and industry standards, communication skills, telephone skills, and analytical skills.
Must work effectively with other areas of the organization.
Proficient in the use of tools available in the Company's pricing and order entry system.
Ability to perform a take-off from blueprints and interpret a specification as it relates to Company products.

Benefits

Comp & perks

A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more.
Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them.
Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pricing informationquotationsRFI writingrevenue managementreport generationtake-off from blueprintsspecification interpretationproduct knowledgeanalytical skillssales strategies

Soft Skills

customer assistancecommunication skillsrelationship buildingproblem resolutionindependent workteam collaborationcustomer engagementorganizational skillstelephone skillsfostering relationships

Certifications

Associate’s Degree