Customer Service, Dealer Team

Clopay Corporation

Customer Support Representative handling complex customer inquiries and order processing at Clopay Corporation. Delivering exceptional service in a call center environment within the Troy, Ohio Plant.

Posted 4/17/2026full-timeTroy • Ohio • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Answers inbound and places outbound calls in a call center environment
Takes care of somewhat complex customer inquiries and problems
Performs all order entry and invoicing functions
Monitors cycle times and VOC scores
Communicates openly with DCs pertaining to install orders and installer assignments

Requirements

What you’ll need

High school diploma
18 months of related experience and/or training
Prior customer service experience
Prior clerical or office experience
Microsoft Office experience

Benefits

Comp & perks

Competitive compensation
Tuition reimbursement
Paid holidays
Sick and vacation time
Matching 401(k) savings plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entryinvoicing

Soft Skills

customer servicecommunicationproblem solving

Certifications

high school diploma