Customer Support – Privacy Consultant

Cloaked

Customer Support representative providing top-notch support for Cloaked's solutions. Helping customers navigate their privacy journey with expert guidance and problem-solving.

Posted 7/27/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Perform the best in class privacy support to the world
Help users' subscription states, account details and other customer requests
Work with the team to ensure workflows that satisfy users, efficiently
Ensure that our most common inquiries are resolved within a week
Serve as a primary point of contact for Cloaked users
Proactively engage with customers to understand their goals, challenges, and use cases
Develop and execute account plans to drive product adoption, customer satisfaction, and retention
Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems
Collaborate with the product development team to address recurring issues and contribute to product improvements
Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support
Become an expert in our product offerings and stay updated on new features and updates
Conduct product training sessions and create educational content to help customers maximize the value of our solution
Collaborate with the product team to share customer feedback and contribute to product development strategies

Requirements

What you’ll need

Experience working directly with customers or users and solving problems
Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience
Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission
Must be able to adapt to new problems and resolve them
Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cloaked Website LinkedIn All Job Openings 51 - 200 employees Founded 2020 🔐 Security 👥 B2C ☁️ SaaS Security
B2C
SaaS Cloaked is a consumer-focused privacy and security company that helps individuals remove and mask personal data, fight surveillance, and recover from identity theft. The service removes personal information from 1,000+ people-search and broker sites, provides phone-number and email aliases (masked inboxes), spam-call blocking (Call Guard), dark web and SSN monitoring, a VPN, password management, masked virtual cards (Cloaked Pay beta), and $1M identity theft insurance with 24/7 support. Cloaked offers free safety scans, family and enterprise options, ongoing monitoring and alerts, opt-out guidance, and resources/research advocating for stronger privacy protections. Customer Support – Privacy Consultant Job not on LinkedIn 🔥 2 minutes ago 🇺🇸 United States – Remote 💵 $25 - $30 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform the best in class privacy support to the world
Help users' subscription states, account details and other customer requests
Work with the team to ensure workflows that satisfy users, efficiently
Ensure that our most common inquiries are resolved within a week
Serve as a primary point of contact for Cloaked users
Proactively engage with customers to understand their goals, challenges, and use cases
Develop and execute account plans to drive product adoption, customer satisfaction, and retention
Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems
Collaborate with the product development team to address recurring issues and contribute to product improvements
Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support
Become an expert in our product offerings and stay updated on new features and updates
Conduct product training sessions and create educational content to help customers maximize the value of our solution
Collaborate with the product team to share customer feedback and contribute to product development strategies 🎯 Requirements
Experience working directly with customers or users and solving problems
Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience
Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission
Must be able to adapt to new problems and resolve them
Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 35 minutes ago Wilson 1001 - 5000 ☁️ SaaS Website LinkedIn All Job Openings Customer Service Representative providing support for sales promotions, installations, and customer claims. Maintains good customer relations and develops initiatives for customer education. 🇺🇸 United States – Remote 💵 $23 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative 🔥 35 minutes ago Wilson 1001 - 5000 ☁️ SaaS Website LinkedIn All Job Openings Customer Service Representative offering exceptional support for customer inquiries, sales support, and issue resolution. Fully remote position requiring strong communication and problem-solving skills. 🇺🇸 United States – Remote 💵 $22 / hour ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Temporary Customer Support Specialist 🔥 2 hours ago TeachTown 51 - 200 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Temporary Customer Support Specialist assisting customers with TeachTown's software through troubleshooting and support channels. Engaging with clients to enhance their experience with education technology products. 🇺🇸 United States – Remote 💵 $30 - $35 / hour 💰 Private Equity Round - TeachTown on 2021-01 ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💝 Customer Support Fraud Support Customer Service Agent 🕒 2 days ago Living For Tomorrow 1 - 10 🎯 Recruiter 👥 B2C Website LinkedIn All Job Openings Customer Service Agent providing frontline support for banking inquiries and concerns via inbound calls. Assisting with banking issues and cross-sell opportunities while maintaining compliance. 🇺🇸 United States – Remote 💵 $14 - $17 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Support Specialist – Freelance 🕒 4 days ago Beside 11 - 50 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Support Specialist addressing user inquiries with clarity and empathy. Guiding customers through platforms and ensuring smooth operations in a remote capacity. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs