CLO Virtual Fashion Inc.

Insurance

• - 对面料扫描文件进行图案拼接处理
• - 根据实际面料进行调色，还原真实颜色
• - 将处理好的材料上传至公司平台

面料处理专员, Material Assurance Specialist

Human Resources

• Serve as the central communication hub between Ho Chi Minh office and other global offices, facilitating seamless collaboration and information exchange
• Work closely with the People & Culture team and other stakeholders to design new, and improve existing, global people policies and practices
• Assist in designing frameworks and enhancements that support the quality of employee experience and the use of employee resources
• Facilitate onboarding and offboarding processes, including documentation and compliance with labor laws
• Oversee preparation and management of labor contracts and agreements to ensure compliance and alignment with policies
• Organize and manage employee events, team-building, volunteer opportunities, and social gatherings to strengthen team cohesion
• Coordinate and analyze employee surveys, create solutions, and gather stakeholder buy-in to implement changes
• Execute full cycle payroll functions, including monthly payroll, profit sharing, and final payment calculations with Finance and payroll service provider
• Prepare and maintain documentation related to budgeting, payroll, expense claims, and credit card receipts; liaise with accounting firms for audits
• Manage equipment purchasing and onboarding, provide tailored setups for new employees
• Collaborate with Security on remote access, network improvements, and server room maintenance; handle building security access and delivery logistics
• Regularly assess business operations processes and assist in streamlining them for increased efficiency, including managing rent-related contracts.

Employee Experience Manager

Customer Support

• Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website.
• In-depth analysis of user inquiries, support, and user activities on clo3d.com website and CLO’s social media channels.
• Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
• Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
• Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
• Work with other teams to execute project workstreams as part of the wider company business.
• To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
• Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
• Communicate actively and work in tandem with the Global CX chapter to have aligned goals and strategies.

Junior Customer Experience Manager

Business Development Rep

• Presenting to decision-makers and related teams
• Managing projects and deadlines
• Working in tandem with 3D Design Team to strategies and implement software adoption
• Supporting clients beyond their expectations via e-mail and phone
• Strategising and researching market trends in the apparel industry
• Become a liaison to other global CLO offices to connect users in the global supply chain
• Plan and present at various events (exhibitions, seminars, conferences and panels)
• Present company's vision and products to potential clients and spearhead implementation
• Arrange project timelines with Design and Implementation Specialists and coordinate support and training with clients in the Bangladesh subcontinent region

Business Development Manager, CLO

Operations

• 정보보호팀 내 인프라팀 소속으로 전사 인프라 관리와 시스템 운영 지원
• 글로벌 오피스 IT 운영 및 이슈 대응, IT 프로젝트 수행
• Google Workspace, Slack 등 SaaS 기반 업무 서비스 운영·관리 및 신규 입·퇴사자 계정 관리·환경 설정 담당
• 글로벌 SaaS 및 소프트웨어 설치·구성 관리, 다양한 IT/SaaS 플랫폼 문제 진단·해결
• Windows와 Mac 기반 임직원 디바이스 관리 및 MDM 솔루션을 통한 보안 정책 적용
• 임직원 대상 IT 시스템 및 소프트웨어 교육을 현장·원격으로 제공

IT Operations Engineer

• Serve as the central communication hub between the Ho Chi Minh office and other global offices, facilitating collaboration and information exchange
• Work with People & Culture team and stakeholders to design and improve global people policies and practices
• Assist in designing frameworks to support employee experience and employee resources
• Facilitate onboarding and offboarding processes, including documentation and compliance with Vietnam labor laws
• Prepare and manage labor contracts and agreements ensuring compliance and alignment with policies
• Organize and manage employee events, team-building activities, volunteer opportunities, and social gatherings
• Coordinate and analyze employee surveys to gather feedback, identify improvements, and track engagement trends
• Create solutions and gather stakeholder buy-in to implement changes based on survey results
• Execute full cycle payroll functions including monthly payroll, profit sharing, and final payment calculations with Finance and payroll provider
• Prepare and maintain documentation for budgeting, payroll, expense claims, and credit card receipts
• Facilitate communication with accounting firms for audits and financial reviews
• Manage equipment purchasing and onboarding, providing tailored setups for new employees
• Collaborate with Security team on remote access, network improvements, and server room maintenance
• Handle building security access management, logistics, and delivery coordination
• Regularly assess and streamline business operations processes, including managing rent-related contracts

Employee Experience Associate

• 회사의 비전과 제품을 잠재 클라이언트에게 제안하고 CLO 도입 제안 미팅 주도
• 고객사 업무 프로세스에 맞춘 프로세스 컨설팅 및 고객사 자료 분석
• 3D Design & Implementation 팀과 협력하여 국내외 클라이언트에 지원 및 교육 제공
• 어드민 시스템 및 세일즈 기록 관리(매출 기록, 세금계산서/인보이스 발행 등)
• 파트너사와의 이메일 및 전화 커뮤니케이션을 통한 기대 이상의 지원 업무 수행
• 의류 산업의 트렌드 분석 및 전략 구성
• 글로벌 유통 체인 유저들의 결속을 위한 해외 오피스들과의 가교 역할
• 프로젝트 타임라인 관리
• 전시회, 세미나, 컨퍼런스 등 기획 및 발표
• 경영진 및 C-Level을 위한 프레젠테이션 지원

Backend Engineer

• 使用C++和Qt开发CLO3D软件的核心功能。
• 维护并优化现有功能及API。
• 与全球团队紧密合作，提升产品功能和性能。
• 涉及软件开发生命周期的前期评估、实施规划、技术方案设计、方案确认与开发、验证、测试、数据迁移以及上线后的技术支持。

C++软件开发工程师, Software Engineer

• Building and managing high-level relationships with executive and C-level stakeholders
• Owning and optimizing the full sales cycle - from pipeline development to client success, retention, and expansion
• Collaborating with the 3D Design and Implementation Team, Business Communication Team, UX team to strategize and implement 3D software, cloud platform, and connected services within CLO’s ecosystem
• Supporting and managing clients via in-person meetings, emails, and conference calls
• Researching market trends and customer needs to inform strategic business expansion and product adoption
• Leading regional go-to-market strategies and partnerships
• Mentoring and guiding Business Development team members
• Presenting CLO’s vision, technology, and products in client meetings and industry events (e.g., exhibitions, seminars, conferences, and panels)

Business Development Lead, CLO

Product Manager

• 与中国现有及潜在客户紧密沟通，快速理解并分析其需求
• 为开发团队提供详细功能规格和文档，支持产品原型及开发阶段工作
• 在产品研发、质量保障和产品发布等环节，与研发、3D设计及业务拓展团队紧密合作，确保项目推进
• 编写用户故事、测试脚本、用例文档，并参与新产品功能测试、质量保证与用户验收测试（QA/UAT）
• 从新功能概念到上线进行战略性思考与规划，评估对既有功能模块、技术架构及用户体验的影响
• 与全球跨职能团队共同制定产品战略与路线图，合理规划优先级并把控项目时间线，推动产品成功上市

软件产品经理

Frontend Engineer

• 开发和维护基于 Web 的前端组件
• 搭建并管理 CLO3D 与 CLO-SET 中国站点的前端系统
• 开发符合快速增长的中国市场需求和本地化环境的服务，并将其推广至全球
• 与来自中国和韩国办公室的 Web 开发工程师、图形工程师、用户体验设计师以及业务开发人员紧密合作
• 推动重新定义时尚行业中数字资产管理和协作方式的创新项目的开发与落地

前端开发工程师, Frontend Developer

Implementation Specialist

• 培训服装企业、院校类用户，并提供技术支持
• 协助销售团队进行售前技术支持，包括软件演示及3D效果制作
• 协助客户制定3D项目的实施方案和计划，并持续跟进
• 与团队成员沟通，将客户需求反映到CLO软件的升级优化中，参与用户社区建设与项目研究
• 策划和举办各类线下及线上活动

3D Implementation Specialist, CLO

Product Designer

• Marvelous Designer 웹 플랫폼의 UI/UX 디자인
• 디자인 시스템 개선 및 운영, 컴포넌트 제작 및 문서화
• 제품 브랜딩 에셋(배너, 아이콘, 설명 이미지 등) 디자인
• 서비스 UX 품질 향상을 위한 인터랙션 설계 및 프로토타이핑 제안
• PM·개발·마케팅 등 다양한 이해관계자와 협업
• 웹 UI 디자인, 소프트웨어 GUI 디자인 및 UX 개선 업무
• 브랜드 아이덴티티 확장을 위한 디지털 브랜딩 자산 제작

Administrative Assistant

• Maintain employee files, update HR policies, and foster company culture
• Provide business administration support for Paris office and liaise with global offices
• Manage expenses: collaborate with Finance & Accounting to track expenditures
• Support daily operations and administration for the Paris Training Organization
• Oversee monthly payroll operations ensuring accurate and timely processing
• Serve as liaison to ensure business processes and paperwork are up to date
• Handle logistics: shipping/mailing company confidential items

Office Manager

• Maintain employee files, update HR policies, and foster a healthy company culture
• Provide business administration support for Paris office and liaise with global offices
• Manage expenses overview and track expenditures with Finance & Accounting
• Support daily operations and administration for the Paris Training Organization
• Oversee monthly payroll operations ensuring accurate and timely processing
• Act as liaison among global offices to keep business processes and paperwork up to date
• Handle logistics such as shipping/mailing confidential company items
• Serve as touch point for internal teams and C-level executives and knowledge resource
• Support human resources, office management, and project coordination

• Presenting to decision-makers and related teams
• Managing projects and deadlines
• Working in tandem with 3D Design Team to strategies and implement software adoption
• Supporting clients beyond their expectations via e-mail and phone
• Strategising and researching market trends in the apparel industry
• Become a liaison to other global CLO offices in order to connect users in the global supply chain
• Plan and present at various events (exhibitions, seminars, conferences and panels)
• Presenting the company's vision and products to potential clients
• Spearheading the implementation and arranging project timelines with Design and Implementation Specialists
• Coordinating support and training with clients in the Indian Subcontinent and South West Asia

Business Development Manager

• Present inspiring software demos and product presentation
• Be the central point to guide corporate clients in their 3D implementation strategy
• Provide technical support to corporate clients in their usage of CLO, CLO-SET and the other solutions we develop and maintain a high level of user satisfaction
• Be a corporate user advocate and liaison to other teams; identify corporate user challenges and partner with other departments to develop solutions / resolve issues
• Monitor and assess software utilization at key client accounts, collaborating with Business Development Managers to identify growth opportunities and support the development of strategic initiatives
• Train on and off-site new and existing corporate users to help them become proficient in CLO, CLO-SET and the other solutions we offer
• Participate in client projects on and off-site (open to international travel)
• Collaborate with the CLO Design & Implementation team (locally and globally) to organize and facilitate events/ projects to create corporate user engagement and awareness of our products
• Create informative tutorial videos for our YouTube channel and PDF guides to educate our corporate and individual user communities
• Help the Customer Experience department organize open workshops and other user engagement events/projects for our global Individual user community
• Create 3D content for user engagement, social media, and various initiatives
• Collaborate with software developers and UX designers to propose innovative features and/or feature improvements
• Follow up with the development team on bugs and crashes reported by users
• Beta Test the latest CLO versions before release and report any feedback/bug/crash to the development team

面料处理专员, Material Assurance Specialist

Employee Experience Manager

Junior Customer Experience Manager

Business Development Manager, CLO

IT Operations Engineer

Employee Experience Associate

Business Development Manager, CLO

C++软件开发工程师, Software Engineer

Business Development Lead, CLO

软件产品经理

前端开发工程师, Frontend Developer

3D Implementation Specialist, CLO

Product Designer

Office Manager

Employee Experience Manager

Business Development Manager

3D Design and Implementation Specialist