Client Services Manager
Clipper Magazine
full-time
Posted on:
Location Type: Office
Location: St. Petersburg • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Consultative and provides account strategy.
- Maintains extensive knowledge of all Valpak product offerings, from design to marketplace, to serve as the technical and implementation expert.
- Implements all aspects of Valpak sales campaigns, including all print, solo, and digital as well as CLEs, FSIs and other current and new products being sold across all Valpak sales teams.
- Lead and develop ongoing collaboration between client, Sales Director and Account Executive in communications, conflict resolution, and compliance on deliverables.
- Develops and maintains a solid knowledge of Valpak products, create FAQs, and maintains information for external and internal stakeholders.
- Monitors contractual commitments, adjusts revenue projections, assists in payment collections and reports key activities to Account Executives and senior management.
- Prepares and performs detailed product demonstrations, researches and answers customer inquiries, runs ad hoc reports, performs market analysis, secures mailing geography, facilitates creative assets and process, and participates in post release verification process to ensure client objectives are met.
- Participates in sales and account calls as the Valpak product expert and provides input to clients and Account Executives on ways to maximize the benefit of our products to drive customer success.
- Performs all other duties as assigned.
Requirements
- Bachelor’s degree in Business, Marketing, MIS or equivalent work experience in a business support, or technical team role.
- Previous experience as an account manager, project manager, analyst or product specialist in a media advertising agency within consumer insights, data analysis, Marketing, retail or CPG experience preferred.
- Ability to understand and relate to the consumer user experience.
- Strong analytical and logical thinking skills, commercial awareness & consulting skills.
- Extensive knowledge of print, digital, mobile and social marketing platforms.
- Experience using MS Office Suite including strong Excel and PowerPoint required.
- Attention to detail with excellent project management, organization, time management and multi-tasking skills within a fast-paced environment.
- Excellent verbal presentation, written communication and interpersonal skills.
- Excellent customer service skills preferred.
- Knowledge of Saleforce.com and SAP preferred.
Benefits
- Health insurance
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementmarket analysisproduct demonstrationsrevenue projectionsconflict resolutionconsumer insightsmarketingaccount strategyconsulting
Soft skills
analytical thinkinglogical thinkingcommercial awarenessattention to detailorganizationtime managementmulti-taskingverbal communicationwritten communicationinterpersonal skills