Clipbook

Customer Success Manager

Clipbook

full-time

Posted on:

Location Type: Hybrid

Location: Washington, DC • District of Columbia • Washington • United States

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Salary

💰 $85,000 - $105,000 per year

About the role

  • Onboard and educate new customers to ensure smooth implementation and fast time-to-value
  • Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty
  • Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics
  • Own retention and renewal processes
  • Strategize cross-functionally with sales and product team to ensure strong customer success operation

Requirements

  • 2-4 years of relevant experience in a customer success manager, account management, or client-facing position
  • Experience in public affairs, public relations, communications, advocacy, or non-profits
  • Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed
  • Excellent sales hustle; communication skills, and energy
  • Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
  • Adaptability and willingness to thrive in a nimble, execution-focused startup
  • Strong interpersonal skills, ability to build rapport and maintain client relationships
  • Bachelor's Degree
  • Familiarity with the government, non-profit, advocacy, or political space is a plus
  • History of owning KPIs like NRR
  • Master’s Degree in a related subject is a plus (MPA, MPP, etc.)
Benefits
  • Full medical, dental, and vision benefits
  • Unlimited / flexible PTO policy
  • Bonuses for team-wide milestones
  • 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementaccount managementclient engagementupsellingcross-sellingKPI ownershipNRR
Soft Skills
communication skillsinterpersonal skillsadaptabilityresults-orientedcoachabilitysales hustlerelationship building
Certifications
Bachelor's DegreeMaster’s DegreeMPAMPP