Clipbook

Enterprise Client Services Director

Clipbook

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, District of Columbia, Illinois, New York

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Job Level

Lead

About the role

  • Clipbook is looking for a results-driven Enterprise Client Services Director to join our fast-growing startup.
  • This role will focus on the public affairs, public relations, and corporate segments.
  • This includes managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements.
  • Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships.
  • Risk Mitigation: Proactively identify risks and work collaboratively to drive retention.
  • Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts.
  • Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices.

Requirements

  • 3-7 years of relevant experience in a client-facing position.
  • Experience in business consulting, public affairs, public relations, or communications.
  • Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
  • Excellent project management, organizational, and multitasking skills.
  • Outstanding communication skills — able to engage with both executive stakeholders and end-users.
  • Data-driven and strategic mindset.
  • Adaptability and willingness to thrive in a nimble, execution-focused startup.
  • Bachelor's Degree
  • Familiarity with the public relations, government, or public affairs space is a plus.
  • Master’s Degree in a related subject is a plus (MPA, MBA, MPP, etc.)