Senior Client Service Representative, Business Insurance – Surety
Marsh McLennan
Enterprise Client Services Director
Clipbook
full-time
Posted on:
Location: California, District of Columbia, Illinois, New York • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Clipbook is looking for a results-driven Enterprise Client Services Director to join our fast-growing startup.
- This role will focus on the public affairs, public relations, and corporate segments.
- This includes managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements.
- Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships.
- Risk Mitigation: Proactively identify risks and work collaboratively to drive retention.
- Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts.
- Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices.
Requirements
- 3-7 years of relevant experience in a client-facing position.
- Experience in business consulting, public affairs, public relations, or communications.
- Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
- Excellent project management, organizational, and multitasking skills.
- Outstanding communication skills — able to engage with both executive stakeholders and end-users.
- Data-driven and strategic mindset.
- Adaptability and willingness to thrive in a nimble, execution-focused startup.
- Bachelor's Degree
- Familiarity with the public relations, government, or public affairs space is a plus.
- Master’s Degree in a related subject is a plus (MPA, MBA, MPP, etc.)
