FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Team Lead
Clipboard HealthCustomer Support Team Lead focusing on coaching and performance improvement in a remote environment. Engaging with agents to enhance customer support operations and achieving team goals.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coaching and people management skills, with a focus on enhancing team performance and delivering exceptional customer service. Proven ability to handle escalations and foster a positive team environment through effective communication and conflict resolution.
Highest-signal resume keywords
Coaching ExperiencePeople Management ExperienceCustomer Support ExperienceTeam LeadershipConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Performance MonitoringFeedback DeliveryTask DelegationTeam Motivation
Industry Keywords
Customer ServiceEscalation ManagementSchedule AdherenceTeam Building ActivitiesQuality Assurance Feedback
About the role
Key responsibilities & impact- Closely monitoring agent performance
- Providing frequent coaching to agents based QA feedback
- Occasionally handling angry customer escalations
- Ensure schedule adherence by agents
- Maintaining coaching logs and providing regular written feedback to agents
- Comfortably navigate our support environment
- Listen to team members’ feedback and resolve any challenges or conflicts
- Initiate consequence management steps in the case of low-performing team members
- Delegate tasks to high potential team members
- Suggest and lead team building activities for team motivation
Requirements
What you’ll need- 2+ years of coaching experience
- 2+ years of people management experience
- 2+ years of customer support experience
- Experience leading customer support teams, driving performance, engagement, and accountability
- Strong foundation in delivering exceptional customer service and resolving complex customer issues
Benefits
Comp & perks- Fully remote position
- Steady power and internet connection
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment