Customer Experience Specialist

Clipboard Health

Customer Experience Specialist providing support across chat, voice, and email for Clipboard's platform. Resolving real-time issues and helping professionals succeed with onboarding and confidence.

Posted 5/19/2026full-timeRemote • 🌎 Anywhere in the WorldJuniorMid-Level💰 $10,800 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Requirements

What you’ll need

Fluent, professional-level English communication skills, both written and verbal
2+ years of customer support experience across chat or voice channels
2+ years of experience using CRMs such as Zendesk or Salesforce
Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
Thrives in fast-paced, high-ownership environments where priorities can shift quickly
Proactive problem-solver who takes initiative without waiting for direction
Strong attention to detail and ability to stay composed under pressure
Collaborative teammate who communicates clearly and contributes positively to team performance

Benefits

Comp & perks

Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportproblem-solvingdocumentationonboardingtroubleshootingworkflow analysiscommunication skillsattention to detailinitiative

Soft Skills

empathetic supportprofessional tonecollaborationcomposure under pressureproactivityownershipadaptabilityconfidence buildingclear communication