Leadership Development Program Associate
Acosta
Instructional Designer
Clio - Cloud-Based Legal Technology
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$70,200 - CA$95,000 per year
Job Level
JuniorMid-Level
About the role
- Creating engaging online learning content: Collaborate with internal teams to conduct learning needs analyses, defining strategic training programs that drive measurable business results for customers.
- Produce a wide range of engaging learning assets—including documentation, video scripts, software simulations, instructor-led courseware, training scenarios, and certification exams—grounded in deep product knowledge and realistic user scenarios.
- Build cross-functional partnerships to integrate educational content into company-wide initiatives, ensuring all materials are continuously updated to reflect Clio’s product roadmap.
- Strategizing and designing customer learning experiences: Develop an expert understanding of Clio’s customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.
- Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
- Perform administrative responsibilities and implement AI-enabled optimizations in Clio’s customer-facing Learning Management System including learning track creation, course uploads, user management, reporting, certification tracking, and troubleshooting.
- Managing projects, operations, and business systems: Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
- Contribute to Instructional Design’s operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.
- Discover new ways to creatively produce content that engages our audience and succeeds at scale.
Requirements
- 1-2 years of instruction design, eLearning, and content authoring in a fast-paced, high-growth environment.
- University degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.
- Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.
- Experience with eLearning development tools (e.g. Articulate 360, Adobe Captivate, WalkMe, etc.), instructor-led training platforms (e.g. Google Slides, PowerPoint, Zoom, Teams, etc.), and experience working within a Learning Management System (LMS).
- Demonstrate a keen interest in improving your craft by using AI.
- Ability to get up to speed on our industry and product offerings quickly.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designeLearningcontent authoringlearning analyticsproject managementcourseware developmentuser feedback analysisAI optimizationtraining program developmentlearning needs analysis
Soft skills
collaborationcommunicationprioritizationcreativityadaptabilityproblem-solvingattention to detailtime managementcustomer focusstrategic thinking