Learning and Development

• Creating engaging online learning content: Collaborate with internal teams to conduct learning needs analyses, defining strategic training programs that drive measurable business results for customers.
• Produce a wide range of engaging learning assets—including documentation, video scripts, software simulations, instructor-led courseware, training scenarios, and certification exams—grounded in deep product knowledge and realistic user scenarios.
• Build cross-functional partnerships to integrate educational content into company-wide initiatives, ensuring all materials are continuously updated to reflect Clio’s product roadmap.
• Strategizing and designing customer learning experiences: Develop an expert understanding of Clio’s customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.
• Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
• Perform administrative responsibilities and implement AI-enabled optimizations in Clio’s customer-facing Learning Management System including learning track creation, course uploads, user management, reporting, certification tracking, and troubleshooting.
• Managing projects, operations, and business systems: Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
• Contribute to Instructional Design’s operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.
• Discover new ways to creatively produce content that engages our audience and succeeds at scale.

Instructional Designer

Assistant Vice President, Executive Talent Development – Succession

Senior Learning Consultant

Leadership Development Program Associate