Risk

• Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience.
• Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors.
• Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams.
• Manage reviews and evaluations of multiple projects that are in various stages of completion.
• Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team.
• Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public.
• Responsible for influencing the customer experience talk tracks around fraud prevention.
• Design materials to educate internal teams and customers about emerging fraud techniques.
• Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts.
• Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators.
• Proactively and regularly highlight to leadership emerging risks and to safeguard the business.
• Serve as an operational liaison with the key third-party fintech risk service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers.
• Partner with finance to budget for and manage fraud and risk across the financial services portfolio.

Senior Payment Fraud – Risk Specialist

Director – IT Contract Strategy, Risk Management

Senior Analyst, Operational Risk

Senior Governance and Control Analyst

Manager – Operational Risk