Clio - Cloud-Based Legal Technology

Senior Multimedia Producer, Customer Education

Clio - Cloud-Based Legal Technology

full-time

Posted on:

Location Type: Hybrid

Location: Calgary • 🇨🇦 Canada

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Salary

💰 CA$91,900 - CA$124,300 per year

Job Level

Senior

About the role

  • Developing and producing Customer Education multimedia content: Lead the scripting, storyboarding, recording, and editing of conceptual and transactional product training videos for high visibility customer programs using video-editing applications and modern software simulation creation (eLearning) tools.
  • Drive the implementation and usage of emerging AI technologies, including text-to-speech narration and content creation tools, to accelerate production workflows at scale and transform standalone resources into single sourced multi-output resources.
  • Enthusiastically learn multiple Clio products from the perspective of an administrator and end-user to document best practices and mentor team members to configure training instances, craft real-world training scenarios, and create engaging narratives effectively accelerating workflows and standardizing outputs.
  • Proactively plan and execute content upgrades by aligning with Clio’s product roadmap, cross-functional partners, and strategic Customer Education initiatives to meet deadlines without compromising scope or quality.
  • Strategizing and designing customer learning experiences: Analyze customer segments and personas to create high-impact training plans that drive deeper product adoption. Conduct cross-functional needs analyses to define learning requirements and strategies for new product launches and application updates.
  • Strategically map educational content across the customer journey to drive measurable business outcomes. Implement consistent branding across all educational materials (assets and platforms) to create a unified experience that amplifies Clio’s brand and delights our customer base.
  • Managing projects, operations, and business systems: Establish and refine content development methodologies for rapid creation and long-term maintenance, incorporating customer feedback and product enhancements. Oversee project management, resource planning, and operational practices for a dedicated portfolio of Customer Education programs. Leverage user analytics and stakeholder feedback to continuously improve content effectiveness and development workflows. Develop innovative and scalable content production strategies to effectively drive learning outcomes.

Requirements

  • 5+ years of learning development, video production, and content authoring in a fast-paced, high-growth environment ideally in the software or technology space.
  • Proven ability to design and implement scalable, cross-functional production methodologies for creating professionally branded, customer-facing learning assets with varying degrees of multimedia complexity (e.g. video overlay, eLearning templates, LMS content, etc.) that meet measurable business goals.
  • Experience with multimedia development in audio, video, and/or animation (e.g. Adobe Illustrator, Canva, Photoshop, Premiere Pro, Camtasia, etc), eLearning tools (e.g. Articulate 360, WalkMe, Pendo, etc.) and Learning Management Systems (e.g. LearnUpon, Successfactors, Docebo, Thinkrific, etc.)
  • Experience using project management and business systems in an end-user or administrative capacity (Salesforce, Hubspot, Asana, Smartsheet, Microsoft Project, etc.)
  • Demonstrate a keen interest in improving your craft by using AI.
  • The ability to get up to speed on our industry and product offerings quickly.
Benefits
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
learning developmentvideo productioncontent authoringmultimedia developmenteLearningproject managementcontent development methodologiescustomer educationtraining designcontent production strategies
Soft skills
strategic planningcross-functional collaborationanalytical skillsmentoringcommunicationproject managementresource planningcustomer feedback incorporationcreativityadaptability