Producer

• Developing and producing Customer Education multimedia content: Lead the scripting, storyboarding, recording, and editing of conceptual and transactional product training videos for high visibility customer programs using video-editing applications and modern software simulation creation (eLearning) tools.
• Drive the implementation and usage of emerging AI technologies, including text-to-speech narration and content creation tools, to accelerate production workflows at scale and transform standalone resources into single sourced multi-output resources.
• Enthusiastically learn multiple Clio products from the perspective of an administrator and end-user to document best practices and mentor team members to configure training instances, craft real-world training scenarios, and create engaging narratives effectively accelerating workflows and standardizing outputs.
• Proactively plan and execute content upgrades by aligning with Clio’s product roadmap, cross-functional partners, and strategic Customer Education initiatives to meet deadlines without compromising scope or quality.
• Strategizing and designing customer learning experiences: Analyze customer segments and personas to create high-impact training plans that drive deeper product adoption. Conduct cross-functional needs analyses to define learning requirements and strategies for new product launches and application updates.
• Strategically map educational content across the customer journey to drive measurable business outcomes. Implement consistent branding across all educational materials (assets and platforms) to create a unified experience that amplifies Clio’s brand and delights our customer base.
• Managing projects, operations, and business systems: Establish and refine content development methodologies for rapid creation and long-term maintenance, incorporating customer feedback and product enhancements. Oversee project management, resource planning, and operational practices for a dedicated portfolio of Customer Education programs. Leverage user analytics and stakeholder feedback to continuously improve content effectiveness and development workflows. Develop innovative and scalable content production strategies to effectively drive learning outcomes.

Senior Multimedia Producer, Customer Education

Freelance Producer