Associate Director, HR Operations – Systems Innovation
Clinton Health Access Initiative, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ChaiTableau
About the role
- Redesign and standardize employee lifecycle processes to improve efficiency, reduce operational risk, and enhance the employee experience across 40+ countries
- Define and implement service-level agreements (SLAs) and process KPIs that enable data-driven performance monitoring and foster a culture of continuous improvement
- Lead the transition of manual, fragmented workflows into streamlined, automated, and system-integrated solutions that enhance operational agility
- Develop and maintain comprehensive SOPs and process documentation that support global HR operations and ensure compliance
- Champion operational excellence through continuous process improvement, identifying inefficiencies and implementing innovative solutions
- Provide strategic direction for the development and evolution of HR metrics and reporting that inform leadership decision-making and align with organizational priorities
- Transform raw HR data into compelling narratives that connect insights across functions, identify trends, and highlight opportunities for strategic action
- Partner with stakeholders to interpret data, uncover patterns, and shape the broader story of CHAI's workforce—from staffing trends to operational efficiency to employee experience
- Lead the strategic vision for HR knowledge management systems, ensuring they evolve as intuitive, scalable, and future-ready platforms for information sharing
- Provide strategic direction and executive oversight for CHAI's HRIS implementation, ensuring the system supports scalability, compliance, and long-term organizational needs
- Directly manage two staff (Senior Manager, HR Systems and Manager, HR Operations), providing coaching, mentorship, and professional development.
Requirements
- Bachelor's degree and 7+ years of progressive experience in HR operations, process improvement, or organizational transformation
- Proven track record leading operational excellence initiatives, including process redesign, automation, and efficiency improvements in complex, multi-country environments
- Strong ability to translate data into strategic insights and compelling narratives; experience using data visualization tools (Tableau, Power BI) to tell stories that drive decision-making
- Demonstrated success managing knowledge management strategies and tools in large, geographically distributed organizations
- Deep understanding of HR lifecycle processes, compliance requirements, and operational best practices across diverse regulatory environments
- Excellent project management skills with ability to manage multiple complex initiatives and tight deadlines
- Exceptional interpersonal and cross-cultural communication skills; ability to influence and partner effectively with stakeholders at all levels
- Strong analytical mindset with experience designing, implementing, and interpreting HR metrics and KPIs
- Proven success building and developing diverse, high-performing teams and helping team members grow into more strategic roles.
Benefits
- Flexible to a CHAI Program Country pending country leadership approval
- Telecommute
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR operationsprocess improvementorganizational transformationdata visualizationHR metricsKPI designknowledge managementprocess redesignautomationcompliance
Soft skills
project managementinterpersonal communicationcross-cultural communicationinfluencingstakeholder partnershipanalytical mindsetteam buildingcoachingmentorshipstrategic thinking