Program Manager – Strategic Customer Delivery

Clinisys

Program Manager responsible for driving client success and ensuring successful project delivery at Clinisys, an AI-first diagnostics informatics provider. Overseeing end-to-end service delivery and managing stakeholder relationships.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $108,000 - $156,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

project managementprogram managementAI solution deliverysoftware development life cyclechange managementrisk managementdependency managementbudget managementmilestone trackingdocumentation

Soft Skills

leadershipcommunicationrelationship buildingcollaborationproblem solvingfacilitationcontinuous improvementstakeholder managementteam developmentvisibility

Certifications & Qualifications

PMPPRINCE2PMI-ACP

Industry Keywords

enterprise softwarecomplex environmentscustomer successproject lifecycleexecutive briefingsstatus meetingsmilestone reviewssteering committeechange order processeslessons learned

Tech Stack

Tools & technologies

PMPSDLC

About the role

Key responsibilities & impact

Develop, maintain, and execute comprehensive project and program plans, including schedules, milestones, dependencies, and critical paths, ensuring full alignment with Statement of Work (SOW), scope, timelines, and contracted deliverables
Manage delivery rigorously against approved plans, maintaining clear visibility into budget, schedule, scope, and contractual obligations throughout the project lifecycle
Establish and maintain strong, trusted relationships with key customer stakeholders, including executive leaders, counterpart program and project managers, engineering, development, security, and operations teams
Ensure customers clearly understand their roles, responsibilities, dependencies, and required inputs to enable timely and successful delivery
Lead and facilitate project kickoffs, recurring status meetings, executive briefings, milestone reviews, and steering committee sessions with both customer and internal stakeholders
Proactively identify and manage dependencies, risks, assumptions, and issues; maintain actionable mitigation and contingency plans and drive timely resolution
Provide end‑to‑end leadership for AI solution delivery, spanning discovery, solution design, implementation, deployment, and optimization within complex enterprise environments
Identify potential scope deviations early and collaborate with Sales and Professional Services leadership to manage change requests and formal change order processes
Orchestrate a seamless transition to the Customer Success organization at project completion, ensuring full knowledge transfer, documentation handoff, and alignment on success criteria
Lead post‑project retrospectives and lessons‑learned sessions to drive continuous improvement across delivery processes, tools, and engagement models
All other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems, Software Engineering, or related discipline, or equivalent work experience
10+ years of progressive experience in project and/or program management with a proven track record of delivering large-scale, enterprise software initiatives in complex environments
Active PMP, PRINCE2, PMI-ACP, or similar certification
5–7 years of experience building, leading, and developing high-performing, cross-functional teams across technology, business, and vendor organizations.
Knowledge of software development life cycle concepts

Benefits

Comp & perks

Health and wellness benefits
401 (k) Savings Plan
Stock incentive programs
Paid time off
Parental leave
Tuition assistance