Bilingual Communication Center Medical Assistant

Clinica Family Health & Wellness

Medical Assistant assisting patients through phone and chat interactions in a hybrid role. Providing support and care coordination as part of a patient-centered team in Colorado.

Posted 5/23/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Help take care of patient needs by interacting with patients through the phone and chat function of our Communication Center.
Provide telephone advice according to established guidelines and protocols.
Assist external providers with care coordination tasks and facilitate communication with the care team.
Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline.
Schedule patients for procedures and MA visits per guideline.
Assist patients inquiring about generated imaging orders.
Accurately document patient care in electronic health records.
Manage patient tasks and patient/provider follow-up with assistance from the team and according to MA guidelines.
Secure appropriate interpreting services to handle communication with patients when necessary.

Requirements

What you’ll need

Bilingual in English and Spanish.
Completion of a Medical Assistant training program with over 100 hours of hands-on externship experience.
Two (2+) years recent experience as a Medical Assistant in lieu of school.
Ability to work from home.
Must reside within one hour commuting distance of: Pecos Clinic - 1701 W. 72nd Ave, Denver, CO 80221 Lafayette Clinic - 1735 St. Public Rd., Lafayette, CO 80226
Maintain a high level of professionalism and empathy when interacting with patients.
Always be respectful.
Strong communication skills – proactively ask for help, etc.
Must be reliable and punctual.

Benefits

Comp & perks

Medical
Dental
Vision
FSA/HSA
Life and Disability
Accident/Hospital Plans
Retirement with Employer Contributions
Vacation, sick, and extended illness time off options
Open communication with leadership and mission-focused engagement
Training and growth opportunities with a supportive team invested in your success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical Assistant trainingpatient care documentationmedication refill processingcare coordinationscheduling appointmentstelephone adviceimaging orders managementelectronic health records

Soft Skills

bilingual communicationprofessionalismempathyrespectfulnessstrong communicationreliabilitypunctuality