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Technical Support Engineer II
Climb Channel Solutions NATechnical Support Engineer providing exceptional customer support for Delinea's Identity Security Platform. Responsible for troubleshooting and resolving customer technical issues in a hybrid work setting.
Tech Stack
Tools & technologiesCloud.NETSQL
About the role
Key responsibilities & impact- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
Requirements
What you’ll need- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In depth knowledge and experience in at least some of the following:
- IT and System administration
- Networking and data transport and encryption
- Cloud infrastructure, Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases and SQL language proficiency and .NET applications are a bonus
- Troubleshooting and problem deconstruction
- Strong written and verbal English communication skills
- Ability to work diverse, international, customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages is a plus.
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Desire to work in a dynamic and challenging environment
- Organized and methodological with great attention to detail
- Prior or current security clearance - a plus
Benefits
Comp & perks- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT And System AdministrationNetworkingData TransportCloud InfrastructureMachine VirtualizationNetwork VirtualizationSecurity ConceptsSQL Language ProficiencyTroubleshootingProblem Deconstruction
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizedAttention To DetailSelf-Motivated
Certifications
Security Clearance