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Technical Support Engineer II
Climb Channel Solutions NA. Provide post-sale technical support to customers and partners .
Tech Stack
Tools & technologiesCloud.NETSQL
About the role
Key responsibilities & impact- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
Requirements
What you’ll need- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In depth knowledge and experience in at least some of the following:
- IT and System administration
- Networking and data transport and encryption
- Cloud infrastructure, Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases and SQL language proficiency
- .NET applications
Benefits
Comp & perks- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT administrationsystem administrationnetworkingdata transportencryptioncloud infrastructurevirtualizationsecurity conceptsrelational databasesSQL
Soft Skills
technical supportcommunicationproblem-solvingdocumentationcustomer service