Senior Customer Success Manager – Commercial West

Climb Channel Solutions NA

. Manage a portfolio of commercial accounts and serve as the primary point of contact.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of commercial accounts and serve as the primary point of contact.
Drive onboarding and product adoption, and track customer business objectives and goals.
Lead regular customer check-ins, tracking customer success plans and conducting quarterly business reviews.
Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
Align cross-functionally on upcoming renewals and customer growth.
Act with urgency and provide continuous customer communication on customer requests.
Develop, prepare, and nurture customers for advocacy.

Requirements

What you’ll need

BA/BS degree preferred or equivalent experience
7+ years of experience in a similar role as a Customer Success Manager
Knowledgeable in privilege access management and cybersecurity best practices preferred
Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus
Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors
Ability to understand business objectives and success criteria to deliver product value
Competency with Salesforce and Customer Success Management platforms
Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment
Excellent verbal and written communication skills

Benefits

Comp & perks

We offer competitive salaries
Meaningful bonus program
Excellent benefits, including healthcare insurance
Pension/retirement matching
Comprehensive life insurance
Employee assistance program
Time off plans
Paid company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementprivilege access managementcybersecurity best practicesSalesforceCustomer Success Management platformsproblem solvingmulti-tasking

Soft Skills

communication skillsrelationship managementcross-functional collaborationurgencycustomer advocacy