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Customer Success Engineer
Climb Channel Solutions NA. Provide expert technical guidance to CSMs on strategic tasks .
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide expert technical guidance to CSMs on strategic tasks
- Assist in resolving 'stuck' support cases, bugs, or feature requests
- Engage in customer-facing discussions when escalated
- Focus assignments on specific 'issues' rather than customers
- Promote knowledge transfer during interactions
- Collaborate with CSM managers and the Director of Technical Success
- Document interactions, resolutions, and best practices
- Maintain clear boundaries to avoid overlapping with Professional Services
Requirements
What you’ll need- 4+ years related experience
- BA degree STEM focus or equivalent experience
- Preferred cybersecurity experience in the identity space
Benefits
Comp & perks- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
technical guidancecustomer-facing discussionsknowledge transfercollaborationdocumentation