Customer Success Manager

Climb Channel Solutions NA

. Be the client advocate and product specialist for assigned customers.

Posted 4/20/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Be the client advocate and product specialist for assigned customers.
Develop and implement scalable methods for communicating best practices to customers.
Identify at-risk accounts and take appropriate action and/or escalate as needed.
Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise.
Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution.
Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
Regularly monitor customer health and communicate results with regional sales, support, and renewals teams.
Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
Work closely with customers on renewal during the Customer Journey for optimal retention.
Create direct relationships with sales teams to drive expansions.
Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
Schedule and conduct regular reviews with customers and communicate results.
Develop, prepare, and nurture customers for advocacy.
Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars.

Requirements

What you’ll need

BA/BS preferred or equivalent experience
4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
Knowledge of privilege access management and cybersecurity best practices
Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions
Competency with Salesforce and Customer Success Management platforms
Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
Excellent verbal and written communication skills

Benefits

Comp & perks

Healthcare insurance
Pension/retirement matching
Comprehensive life insurance
Employee assistance program
Time off plans
Paid company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementprivilege access managementcybersecurity best practicestechnical solutionsproject executioncustomer retentioncustomer advocacymulti-taskingproblem solving

Soft Skills

client advocacycommunication skillsrelationship managementcross-functional collaborationproactive outreachorganizational skillsstakeholder identificationengagement strengthening