Senior Customer Success Manager
Climb Channel Solutions NA
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Manage a portfolio of strategic accounts and serve as the primary point of contact.
- Drive onboarding and product adoption, and track customer business objectives and goals.
- Lead regular customer check-ins, tracking customer success plans and conducting quarterly business reviews.
- Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Align cross-functionally on upcoming renewals and customer growth.
- Act with urgency and provide continuous customer communication on customer requests.
- Develop, prepare, and nurture customers for advocacy.
Requirements
- BA/BS degree preferred or equivalent experience
- 5+ years of experience in a similar role as a Customer Success Manager, with experience managing strategic accounts
- Knowledgeable in privilege access management and cybersecurity best practices preferred
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus
- Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors
- Ability to understand business objectives and success criteria to deliver product value
- Competency with Salesforce and Customer Success Management platforms
- Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment
- Excellent verbal and written communication skills.
Benefits
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementprivilege access managementcybersecurity best practicesSalesforceCustomer Success Management platformsstrategic account managementbusiness objectives understandingproblem-solvingmulti-tasking
Soft skills
communicationrelationship managementcross-functional collaborationurgencycustomer advocacystakeholder identificationcustomer experience management