Customer Success Manager
Climb Channel Solutions NA
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Be the client advocate and product specialist for assigned customers
- Develop and implement scalable methods for communicating best practices to customers
- Identify at-risk accounts, and take appropriate action and/or escalate as needed
- Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training
- Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
- Regularly monitor customer health, and communicate results with regional sales team, support and renewals team
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
- Work closely with renewals teams to drive renewals and with sales teams to drive expansions
- Review client requests with technical support, product management and regional sales team and escalate as necessary
- Schedule and conduct regular reviews with customers and communicate results
- Develop, prepare, and nurture customers for advocacy
- Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.
Requirements
- BA/BS degree preferred or equivalent experience
- 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
- Knowledgeable in privilege access management and cybersecurity best practices
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
Benefits
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementsoftware installationconfigurationonboardingtrainingprivilege access managementcybersecurity best practicescustomer relationship managementaccount managementclient advocacy
Soft skills
communicationinterpersonal skillsrelationship managementproblem-solvingescalation managementstakeholder identificationproactive managementorganizational skillscollaborationcustomer advocacy