Climb Channel Solutions NA

Technical Support Engineer II

Climb Channel Solutions NA

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Cloud.NETSQL

About the role

  • Provide post-sale technical support to customers and partners
  • Assess and document reported customer issues
  • Formulate and communicate resolution plans
  • Gather necessary information and resources
  • Investigate and reproduce case scenarios
  • Provide clear customer responses and document corrective actions

Requirements

  • 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
  • In depth knowledge and experience in at least some of the following:
  • IT and System administration
  • Networking and data transport and encryption
  • Cloud infrastructure, Machine, network and services virtualization
  • Security concepts and methodologies
  • Relational databases and SQL language proficiency
  • .NET applications
  • Troubleshooting and problem deconstruction
  • Strong written and verbal English communication skills
  • Ability to work diverse, international, customer and team environments
  • Able to communicate technical concepts at a professional level in multiple languages is a plus.
  • Trustworthy, self-motivated, and reliable
  • Accountability, transparency, and ownership
  • Desire to work in a dynamic and challenging environment
  • Organized and methodological with great attention to detail
  • Prior or current security clearance - a plus
Benefits
  • healthcare insurance
  • pension/retirement matching
  • comprehensive life insurance
  • employee assistance program
  • time off plans
  • paid company holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT administrationsystem administrationnetworkingdata transportencryptioncloud infrastructurevirtualizationsecurity conceptsrelational databasesSQL
Soft skills
strong written communicationstrong verbal communicationability to work in diverse environmentstrustworthyself-motivatedreliableaccountabilitytransparencyownershipattention to detail
Certifications
security clearance