Climb Channel Solutions NA

Technical Support Engineer II

Climb Channel Solutions NA

full-time

Posted on:

Location Type: Hybrid

Location: Taguig City • 🇵🇭 Philippines

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

Cloud.NETSQL

About the role

  • Provide post-sale technical support to customers and partners
  • Assess and document reported customer issues
  • Formulate and communicate resolution plans
  • Gather necessary information and resources
  • Investigate and reproduce case scenarios
  • Provide clear customer responses and document corrective actions

Requirements

  • 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
  • In depth knowledge and experience in at least some of the following:
  • IT and System administration
  • Networking and data transport and encryption
  • Cloud infrastructure, Machine, network and services virtualization
  • Security concepts and methodologies
  • Relational databases and SQL language proficiency and .NET applications are a bonus
  • Strong written and verbal English communication skills
  • Ability to work diverse, international, customer and team environments
  • Able to communicate technical concepts at a professional level in multiple languages is a plus.
  • Trustworthy, self-motivated, and reliable
  • Accountability, transparency, and ownership
  • Desire to work in a dynamic and challenging environment
  • Organized and methodological with great attention to detail
  • Prior or current security clearance - a plus
Benefits
  • healthcare insurance
  • pension/retirement matching
  • comprehensive life insurance
  • employee assistance program
  • time off plans
  • paid company holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT administrationsystem administrationnetworkingdata transportencryptioncloud infrastructurevirtualizationsecurity conceptsrelational databasesSQL
Soft skills
written communicationverbal communicationteamworktrustworthinessself-motivationreliabilityaccountabilitytransparencyownershipattention to detail
Certifications
security clearance