Climate Action

Digital Systems Manager, B2B Events

Climate Action

full-time

Posted on:

Location: 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

WordPress

About the role

  • Manage and maintain the ecosystem of Climate Action’s digital systems, tools, and platforms (CRM, marketing automation, event registration platforms, analytics, etc.) to ensure seamless operations.
  • Manage Climate Action’s websites (primarily WordPress), including updates, plug-in management, security monitoring, content publishing workflows, and optimisation for performance, SEO, and AEO.
  • Coordinate with internal programmers and external developers/designers to deliver website improvements and troubleshoot issues.
  • Day-to-day ownership, setup, and management of our Swoogo event registration platform for each event, to ensure a seamless delegate experience.
  • Partner with registration suppliers to ensure seamless integration of the Swoogo platform with the supplier's badge printing process and handheld badge scanning for managing room access.
  • On-site troubleshooting on registration and data-related issues.
  • Lead on the implementation, integration, and optimisation of new digital tools, ensuring alignment with business objectives.
  • Oversee system adoption across departments, providing training, support, and clear documentation to ensure smooth transitions.
  • Monitor platform usage and performance, providing regular reports and insights to ensure maximum ROI on technology investments.
  • Collaborate with Marketing, Sales, Operations, and Event Delivery teams to streamline processes and enable effective cross-departmental working.
  • Act as the first point of contact for troubleshooting and liaising with platform providers or technical support when required.
  • Stay up to date with digital system innovations and best practices, advising on opportunities for improvement.
  • Safeguard data quality, system security, and compliance with GDPR and other relevant regulations.

Requirements

  • Proven experience in working in fast-paced B2B events, within an event operations, data, or systems role.
  • Solid knowledge of CRM platforms, marketing automation tools, and event management software (e.g. Swoogo, SalesSeek, Active Campaign or similar, such as HubSpot, Salesforce, Cvent).
  • Ability to work under pressure to overcome registration and badging challenges during large-scale events.
  • Demonstrated hands-on experience managing WordPress websites, including plug-in configuration, updates, troubleshooting, and content management and analytics.
  • Understanding of website optimisation for performance, accessibility, SEO, AEO, and user experience.
  • Ability to coordinate with developers and designers to implement customisations or technical fixes.
  • Analytical mindset with the ability to translate data into actionable insights and business improvements.
  • Demonstrated ability to implement new platforms and ensure smooth adoption across multiple teams.
  • Excellent problem-solving skills and a proactive approach to troubleshooting.
  • Strong communication skills to collaborate with stakeholders at all levels and train non-technical colleagues.
  • Highly organised with strong project management skills and attention to detail.
  • Understanding of data security, GDPR, and best practices in digital governance.
  • Passion for innovation, with an interest in climate action and sustainability, a plus.
  • Able to work in a fast-paced and dynamic environment.
  • Self-starter that can work independently and as part of a team.
  • Ability to thrive in a dynamic and fast-paced environment while managing changing priorities.
  • An interest in Climate Change, sustainability or working in a for-purpose, mission-led company.