Director of Customer Experience

Client Command

Director of Customer Experience at Client Command overseeing client retention and strategic growth initiatives. Leading a team to ensure customer satisfaction and collaboration with various stakeholders.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client Command continues to grow and innovate its product offerings
Foster collaboration and education across a cross-functional group of operations leaders, account owners and revenue generators, supporting the customer voice in executional delivery
Participate in key customer relationships and participate in closing strategic opportunities
Obtain and lead the customer experience & voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients
Collaborate with cross-functional teams to support achievement of client retention targets
Consistently deliver quality focused results, turning strategic vision into action with a focus on operational efficiency both internally and client side
Foster a results-driven culture, promoting professional growth and development within the team
Collaborate with internal and external stakeholders to develop and promote new product offerings in support of customer needs and market competitiveness
Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively
Oversee the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results
Ensure compliance with industry standards and regulations, maintaining the highest levels of transparency, trust and integrity with clients and partners

Requirements

What you’ll need

5+ years of team management experience
Experience in customer service
Proven track record leading, growing and fostering customer voice in product and operational execution
Excellent analytical, problem-solving, and decision-making skills
Exceptional leadership and management skills
Effective communication and negotiation skills
Demonstrate a detail-oriented focus with the ability to work effectively in a collaborative team environment, and independently as required
Strong leadership skills with the ability to motivate and inspire a high-performance team
Proficient in analyzing sales data to drive decision-making processes

Benefits

Comp & perks

100% company-sponsored health insurance starting on your first day of employment
401k
Paid Time Off (starting at 15 days per year)
Volunteer Time Off (one paid day off per year to volunteer)
10 paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementcustomer serviceoperational efficiencystrategic planningperformance trackingcomplianceproblem-solvingdecision-makingteam management

Soft Skills

leadershipcommunicationnegotiationcollaborationdetail-orientedanalytical thinkingmotivationinspirationprofessional growthresults-driven