FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and implementing Single Sign-On services, with a strong focus on K-12 instructional technology and customer support. Proficient in managing data and collaborating with district partners to enhance the adoption of digital tools.
Highest-signal resume keywords
Single Sign-On ImplementationSAML-Based IntegrationsK-12 Instructional TechnologySalesforce CRM ExperienceTechnical Support for SaaS Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Single Sign-OnSAMLData ManagementTechnical OnboardingTroubleshootingProgram Registration ManagementData EntryZoom Program FacilitationCustomer Interaction DocumentationAd Hoc Task Support
Soft Skills
Customer-First MindsetCollaborationProblem-Solving
Tools & Technologies
CleverClassLinkLearning Management Systems (LMS)
Industry Keywords
K-12 EducationDigital Tools AdoptionInstructional Technology Goals
About the role
Key responsibilities & impact- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Requirements
What you’ll need- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
Comp & perks- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave 🚴
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included 💰
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year 🏠
- Generous parental leave policy - offering 16 week’s full pay 🚼
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆♂️