ClickView

Support Engineer

• Lead and support K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
• Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
• Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
• Troubleshoot and resolve technical setup issues with a customer-first mindset, escalate complex cases appropriately and work with global teams
• Document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
• Run daily live Zoom programs for customers, provide technical support and post-program support through editing video recordings and uploading to the platform
• Data management (daily program registration management and attendance data), data entry and managing day-to-day program updates and schedules
• Perform ad hoc tasks such as supporting landing pages and making modifications to programs as required
• Lead the product support function in the US and showcase technical and customer skills in a fast-paced and innovative work environment

Technical Support Specialist