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Customer Success Manager

• Call and connect with customers to support our Customer Success team
• Join a friendly, high-performing team for a leading EdTech provider
• Conduct outbound phone calls and emails to customers on behalf of the Customer Success team
• Schedule and confirm appointments between customers and Customer Success Managers
• Respond to inbound customer calls and direct queries to the appropriate team member
• Contact schools to confirm renewals and follow up on overdue invoices
• Keep accurate notes and update internal systems following calls and interactions
• Provide light administrative support to the team - e.g. preparing simple reports, assisting with customer follow-up tasks, arranging couriers
• Assist with basic office coordination as needed (e.g. mail, supplies, couriering small items)

Customer Success Assistant

Implementation Specialist

• Lead and support K-12 district partners through setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
• Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
• Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
• Troubleshoot and resolve technical setup issues with a customer-first mindset, escalate complex cases and work with global teams
• Document all actions and maintain an accurate database of interactions and next steps with customers
• Run daily live Zoom programs for customers, provide technical and post-program support including editing video recordings and uploading to the platform
• Manage data tasks such as daily program registration management, attendance data, data entry, and program updates and schedules
• Support ad hoc tasks such as landing page updates and program modifications as required
• Lead the product support function in the US and showcase technical and customer skills in a fast paced and innovative work environment

EdTech Implementation Specialist

Support Engineer

• Lead and support K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
• Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
• Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
• Troubleshoot and resolve technical setup issues with a customer-first mindset, escalate complex cases appropriately and work with global teams
• Document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
• Run daily live Zoom programs for customers, provide technical support and post-program support through editing video recordings and uploading to the platform
• Data management (daily program registration management and attendance data), data entry and managing day-to-day program updates and schedules
• Perform ad hoc tasks such as supporting landing pages and making modifications to programs as required
• Lead the product support function in the US and showcase technical and customer skills in a fast-paced and innovative work environment

Customer Success Assistant

EdTech Implementation Specialist

Technical Support Specialist