Senior Technical Support Representative – SaaS platform
Motorola Solutions
DNSTCP/IP
Technical Support Specialist
ClickView
full-time
Posted on:
Location: South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and support K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshoot and resolve technical setup issues with a customer-first mindset, escalate complex cases appropriately and work with global teams
- Document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Run daily live Zoom programs for customers, provide technical support and post-program support through editing video recordings and uploading to the platform
- Data management (daily program registration management and attendance data), data entry and managing day-to-day program updates and schedules
- Perform ad hoc tasks such as supporting landing pages and making modifications to programs as required
- Lead the product support function in the US and showcase technical and customer skills in a fast-paced and innovative work environment
Requirements
- Genuine love of customer service and technology and a great attitude and work ethic
- Ability to follow processes while using initiative to solve problems
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K–12 instructional technology experience, understanding how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
