ClickView

Technical Support Specialist

ClickView

full-time

Posted on:

Origin:  • 🇺🇸 United States • South Carolina

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Job Level

Mid-LevelSenior

About the role

  • Lead and support K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
  • Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
  • Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
  • Troubleshoot and resolve technical setup issues with a customer-first mindset, escalate complex cases appropriately and work with global teams
  • Document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
  • Run daily live Zoom programs for customers, provide technical support and post-program support through editing video recordings and uploading to the platform
  • Data management (daily program registration management and attendance data), data entry and managing day-to-day program updates and schedules
  • Perform ad hoc tasks such as supporting landing pages and making modifications to programs as required
  • Lead the product support function in the US and showcase technical and customer skills in a fast-paced and innovative work environment

Requirements

  • Genuine love of customer service and technology and a great attitude and work ethic
  • Ability to follow processes while using initiative to solve problems
  • Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
  • Experience of working with and technically supporting SaaS products
  • K–12 instructional technology experience, understanding how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
  • Experience working with Salesforce CRM