Automations Engineer, Post Sales Systems

ClickUp

Support Automation Engineer at ClickUp, building automations and AI systems for post-sales support. Collaborating with teams to improve customer experience through intelligent solutions.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $144,000 - $181,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptMavenPythonSQL

About the role

Key responsibilities & impact

Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.
Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.
Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.
Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.
Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.
Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.
Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.
Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.
Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.
Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.
Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.
Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.

Requirements

What you’ll need

3–5+ years in systems administration, business systems engineering, or customer support platform work.
Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.
Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.
Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.
Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.
Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).
Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).
AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows.
Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.
Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.
Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included.

Benefits

Comp & perks

Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automation designAI-driven workflowslow-code automationintegration patternsdata pipelinesJSONSQLPythonJavaScriptREST APIs

Soft Skills

collaborationadaptabilityownershipproblem-solvingcommunicationfeedback gatheringiterationdocumentationprioritizationtask execution