ClickUp

Bilingual Senior Technical Account Manager – Customer Success

ClickUp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $150,000 per year

Job Level

Senior

About the role

  • Act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
  • Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
  • Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
  • Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
  • Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.

Requirements

  • Bilingual in English and Spanish.
  • Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.
  • Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans.
  • Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.
  • Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
  • Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
  • Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
  • Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
  • Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.
Benefits
  • Equity
  • 401k
  • Health, Dental, and Vision insurance
  • Spending accounts
  • Life & Disability
  • Paid parental leave
  • Flexible paid time off
  • Enhanced employee assistance program
  • Employee wellness stipend
  • Professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ClickUpAI featuresautomation logicintegrationsgenerative AIprompt designworkflow analysisprocess designaccount managementdata interpretation
Soft Skills
bilingualcommunicationtrust buildingorganizationalproactivestructured discoveryinfluencingcollaborationcustomer relationship managementstakeholder alignment