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About the role
Key responsibilities & impact- Own senior stakeholder relationships; align agent deployments to business priorities, operating constraints, and measurable success metrics.
- Lead discovery with a consultative approach to identify high-value workflows for agentic automation; translate goals into a practical delivery roadmap.
- Provide guidance on governance, risk controls, and adoption strategy for AI-enabled workflows (ownership, escalation paths, monitoring, change management).
- Own ongoing post-launch customer relationship management, proactively monitoring adoption and outcomes, coordinating cross-functional stakeholders, and identifying risks and expansion opportunities.
- Lead kickoff through launch for Certified Agent engagements, ensuring strong scope control, timeline management, and stakeholder alignment.
- Run process mapping (current and future state), document requirements, and secure signoff on the build package.
- Optimize customer workspace foundations to support agent-driven operations (structure, permissions, templates, reporting, operational hygiene).
- Configure Certified Agents and supporting workflows; apply prompting best practices and implementation standards.
- Build UAT plans and test cases; perform internal validation and coordinate customer validation to ensure outcomes meet requirements.
- Drive launch readiness and adoption: admin and end-user enablement, walkthroughs, and post-launch stabilization.
- Produce customer-ready documentation (process maps, agent prompt/config rationale, use-case walkthroughs, operating guidance).
- Establish and track KPIs that demonstrate business impact (efficiency gains, error reduction, throughput, compliance, ROI).
- Identify expansion opportunities for additional agent use cases and broader workflow optimization, partnering with Sales/CS as appropriate.
- Support ongoing services such as agent updates and periodic recertification, ensuring solutions remain aligned to evolving customer needs.
- Set a high bar for delivery quality; improve repeatability through templates, checklists, and playbooks.
- Mentor and enable other consultants on Certified Agent delivery methods, prompting standards, and troubleshooting patterns.
- Partner cross-functionally (Solutions, Support, Product/AI, Integrations) to resolve escalations and improve customer outcomes.
- Surface delivery insights and product gaps to inform roadmap, packaging, and services strategy.
Requirements
What you’ll need- 4+ years of experience in a customer-facing role in B2B SaaS (Professional Services, Implementation Consulting, Solutions Consulting, Technical CSM, or Technical Project/Program Management).
- Experience delivering AI-enabled automation (agents, copilots, workflow automation, decisioning) in production environments.
- Proven experience leading complex, multi-stakeholder implementations with strong project management and executive communication.
- Strong process mapping and solution design skills, translating ambiguous workflows into scalable operating models.
- Deep comfort with hands-on configuration and troubleshooting in workflow platforms, automation systems, and/or enterprise SaaS tools.
- Demonstrated understanding of prompt design, guardrail configuration, and iterative optimization of AI-driven workflows.
- Strong facilitation skills (discovery workshops, design sessions, enablement trainings, executive readouts).
- Excellent written communication; able to produce crisp requirements, plans, and customer-facing documentation.
- Ability to operate autonomously, prioritize across multiple engagements, and drive outcomes in a fast-paced environment.
- Familiarity with Model Context Protocol (MCP) concepts and safe tool integration patterns.
- Experience configuring agents with structured memory, tool access, and external system integrations.
- Ability to diagnose and improve agent performance through structured iteration and evaluation.
Benefits
Comp & perks- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-enabled automationworkflow automationproject managementprocess mappingsolution designconfigurationtroubleshootingprompt designguardrail configurationagent performance evaluation
Soft Skills
stakeholder managementexecutive communicationfacilitationwritten communicationautonomyprioritizationconsultative approachmentoringcross-functional collaborationcustomer relationship management