ClickUp

Senior Technical Account Manager – Strategic Services

ClickUp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $150,000 per year

Job Level

Senior

About the role

  • Act as a strategic partner and trusted advisor to customers, blending strong relationship management with a deep understanding of ClickUp’s platform.
  • Develop success plans, guide onboarding and adoption, and ensure stakeholders see continuous value throughout their lifecycle.
  • Proactively manage user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
  • Collaborate with customers to identify critical business processes, map to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
  • Empower customers to leverage emerging features and technologies, including AI and automation, to enhance productivity and streamline operations.
  • Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.

Requirements

  • Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
  • Familiar with generative AI concepts, prompt design, and automation frameworks.
  • Exceptional at workflow analysis, process design, and identifying friction points.
  • Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes.
  • Comfortable using dashboards and metrics to communicate health, adoption, and ROI.
  • Executive presence and strong communication skills.
  • Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
  • Works cross-functionally with account team, Product, and Sales to align on outcomes.
Benefits
  • Equity
  • 401k
  • Health, Dental, and Vision insurance
  • Spending accounts
  • Life & Disability
  • Paid parental leave
  • Flexible paid time off
  • Enhanced employee assistance program
  • Employee wellness stipend
  • Professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ClickUp platformautomation logicintegrationsAI Agent functionalityworkflow analysisprocess designgenerative AI conceptsprompt designautomation frameworksdashboards
Soft Skills
relationship managementcommunication skillsorganizational skillsproactivedrivenexecutive presencecollaborationstakeholder managementanalytical thinkingcustomer success