ClickUp

Senior Digital Adoption Specialist

ClickUp

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Senior

About the role

  • Maintain and expert knowledge of the ClickUp product to provide targeted support to ClickUp users.
  • Partner closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
  • Manage a book of business with a focus on implementations and recurring delivery
  • Deliver end-to-end configuration, and optimization of a customer's ClickUp Workspace
  • Create roadmaps to ensure our customer's are continuously receiving value.
  • Provide initial support for customer inquiries via email or the ClickUp platform.
  • Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.
  • Maintains expert knowledge of ClickUp's ICPs.
  • Provide guidance and mentorship to team mates across the support organization.
  • Attainment of team KPIs

Requirements

  • 2+ years prior experience in a software consulting role
  • Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
  • Fluency in English is required, both spoken and written.
  • Demonstrated ability to work effectively and autonomously with global customers across different time zones.
  • Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
  • Excellent problem-solving and troubleshooting skills.
  • Outstanding written and verbal communication skills.
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Self-motivated, proactive, and able to work independently.
  • Preferred experience in SaaS PPM software or collaborative work management (CWM).
Benefits
  • Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best customer experience they've ever had.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS configurationSaaS implementationSaaS customizationClickUp configurationClickUp optimizationClickUp Workspace managementproblem-solvingtroubleshootingremote trainingcustomer support
Soft Skills
customer-centric approachcommunication skillsorganizational skillsself-motivatedproactiveability to work independentlyability to manage multiple prioritiesautonomous workmentorshipcollaboration