Product Specialist – Professional Services
ClickUp
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Collaborate closely with Strategic Services Consultants to execute strategic projects and initiatives for our customers.
- Manage a small book of business yourself, with a focus on implementations and longer term strategic delivery.
- Assist in the creation, end-to-end configuration, and optimization of a customer's ClickUp Workspace.
- Participate in customer calls, document meetings, and record current state customer processes.
- Create roadmaps to ensure our customer's are continuously receiving value.
- Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.
- Provide initial support for customer inquiries via email or the ClickUp platform.
- Act as product expert and maintain a strong understanding of the platform's functionality and capabilities.
- Provide exceptional customer service and build strong, long-lasting relationships.
- Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.
Requirements
- 3+ years prior experience in a consulting role, preferably with large strategic customers.
- Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
- Fluency in English is required, both spoken and written.
- Demonstrated ability to work effectively and autonomously with global customers across different time zones.
- Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
- Excellent problem-solving and troubleshooting skills.
- Outstanding written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Self-motivated, proactive, and able to work independently.
- Preferred experience in SaaS PPM software or collaborative work management (CWM).
Benefits
- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS configurationSaaS implementationSaaS customizationClickUpproblem-solvingtroubleshootingworkflow optimizationcustomer process documentationremote training
Soft Skills
customer-centric approachexceptional customer servicewritten communicationverbal communicationorganizational skillsself-motivatedproactiveautonomous workcollaboration