Automation Specialist – Support AI, RevOps Engineering
Clicksign
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Develop AI agents: design, deploy, and maintain agents, bots, and assistants that operate directly in customer support and internal process resolution, reducing manual effort.
- Process automation (Low-code and APIs): build and evolve automation flows using tools like n8n, integrating tools and data end-to-end.
- HubSpot maintenance and improvement: optimize workflows and ensure the integrity of API integrations and data within HubSpot to maximize operational efficiency.
- Innovation and improvements: identify opportunities for AI use—such as ticket classification, conversation summarization, sentiment analysis, etc.—to support decision-making and improve service quality.
- Stakeholder collaboration: work closely with CS, RevOps, Data, and other teams to translate operational pain points into scalable technical solutions.
- Governance and documentation: ensure data traceability and clearly document all flows, integrations, and automations created.
- Troubleshooting: investigate, diagnose, and fix technical issues in integrated systems and AI flows, ensuring operational stability.
Requirements
- Experience with generative AI: hands-on knowledge of LLM APIs (OpenAI, Anthropic), prompt engineering, and applying AI to business processes.
- Strong automation skills: solid experience with low-code tools (n8n, Make, or similar) and consuming REST APIs.
- Experience with HubSpot or similar platforms: technical experience with the tool (Workflows, Sequences, Integrations, and Data Management).
- Supporting technical skills: knowledge of SQL for data analysis and familiarity with Python or JavaScript for occasional customizations in automations.
- Analytical, data-driven profile: ability to design logical flows from scratch, clearly document technical processes, and use metrics to measure the real efficiency of implemented automations.
- Communication: ability to bridge technical language and business needs, listening to Support team pain points and turning them into scalable technical solutions.
- Autonomy and proactivity: a proactive, exploratory mindset who enjoys testing new tools, while having the discipline and organizational skills to prioritize what generates the most value for customers and the company.
Benefits
- 100% remote work.
- A culture of trust, results-oriented with plenty of challenge and learning opportunities.
- Autonomy and ownership in a collaborative and empathetic environment.
- Feedback culture and 1:1s with human leadership and no micromanagement.
- Comprehensive benefits such as meal/food allowance, childcare support, home office stipend, health coverage, education and culture benefits, Gympass, birthday day-off, discounts on therapy and English courses, among other partnerships.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI agents developmentprocess automationlow-code toolsAPI integrationgenerative AILLM APIsprompt engineeringSQLPythonJavaScript
Soft Skills
analytical skillscommunicationautonomyproactivitystakeholder collaborationtroubleshootingorganizational skillsdata-driven mindsetproblem-solvingdocumentation