Clicksign

Customer Success Analyst

Clicksign

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Develop relationships within assigned accounts across all lines of business;
  • Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
  • Monitor and support customer satisfaction, metrics, engagement, and retention for the customer portfolio using available tools, proposing improvement actions when needed;
  • Propose and contribute to continuous improvement initiatives to enhance product adoption and the customer experience, sharing insights with Clicksign Solutions and Product teams;
  • Perform follow-ups and document customer requests through official communication channels;
  • Drive upsell and cross-sell by presenting additional solutions that meet customer needs.

Requirements

  • Previous experience in Customer Success, Customer Support, or Sales.
  • Ability to build strong, long-term customer relationships.
  • Excellent verbal and written communication skills.
  • Consultative negotiation skills to effectively propose upsell and cross-sell opportunities.
  • Analytical skills to interpret data and make metric-driven decisions.
  • Proactive, organized, strong time-management, and result-oriented.
  • Experience in the SaaS market and familiarity with HubSpot CRM is a plus.
Benefits
  • 100% remote work.
  • Trust-based culture focused on results, offering continuous challenge and learning.
  • Autonomy and ownership in a collaborative, empathetic environment.
  • Feedback culture and regular 1:1s with approachable, non-micromanaging leadership.
  • Comprehensive benefits including meal/food allowance, childcare assistance, home office support, health benefits, education and culture allowances, Gympass, birthday day-off, discounts on therapy and English courses, and other partner benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship buildingcustomer successcustomer supportsalesverbal communicationwritten communicationconsultative negotiationanalytical skillstime managementresult-oriented