Technical Account Manager – Architect

ClickHouse

full-time

Posted on: 9/22/2025

Origin: • 🇩🇪 Germany

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Mid-LevelSenior

AWSAzureCloudDistributed SystemsEC2Google Cloud PlatformKubernetesLinuxUnix

About the role

Provide consultative support, escalation insights, and oversight for a set of strategic customers
Perform L3 Support for escalated enterprise customer cases and work closely with L1/L2 teams
Work with strategic and enterprise users/customers/prospects on onboarding, production launches, and POCs
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, and meetings to enable customer success
Ownership and oversight of L3 Support Cases and Escalations, partnering with L1/L2 teams
Partner with Product Management, Engineering, and Sales to develop roadmap and account plans
Be available for scheduling and regional onsite travel to deliver high-quality global 24x7 support
Assist with hiring and mentoring new team members
Develop and contribute to Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA
Split role approximately 50% case-initiated consultative support and 50% TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
Excellent communication skills and ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
Mindset of teamwork, global engagement, empathy, and solving challenging problems
Willingness and ability to travel regionally up to ~35% for onsite customer visits
Self-driven, curious, and eager to continuously learn and grow