Technical Account Manager

• Provide consultative support, escalation insights, and oversight for a set of strategic customers
• Perform L3 Support for escalated enterprise customer cases and work closely with L1/L2 teams
• Work with strategic and enterprise users/customers/prospects on onboarding, production launches, and POCs
• Provide architectural, technical, and migration guidance and assistance
• Lead projects, escalations, and meetings to enable customer success
• Ownership and oversight of L3 Support Cases and Escalations, partnering with L1/L2 teams
• Partner with Product Management, Engineering, and Sales to develop roadmap and account plans
• Be available for scheduling and regional onsite travel to deliver high-quality global 24x7 support
• Assist with hiring and mentoring new team members
• Develop and contribute to Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA
• Split role approximately 50% case-initiated consultative support and 50% TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)

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