Technical Account Manager, Architect

ClickHouse

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States

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💰 $135,000 - $175,000 per year

Mid-LevelSenior

AWSAzureCloudDistributed SystemsEC2Google Cloud PlatformKubernetesLinuxUnix

About the role

Perform ongoing TAM, consultative, and support functions working with strategic and enterprise customers, providing consultative support, oversight, and project guidance
Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, onboarding, production launches, and POCs
Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Assist with hiring and mentoring new team members
Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Split work between case-initiated consultative support (~50%) and TAM functions (~50%) such as project guidance, onboarding coordination, communications, and meeting leadership

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with Support Services, Engineering, and Sales teams
A mindset of teamwork, global engagement, empathy, and solving challenging problems
Self-driven, curious, and eager to continuously learn and grow
Willingness to perform regional travel for onsite customer visits as necessary (estimated up to 35% of the time)
Must be remote in an Eastern Time Zone within the United States (willingness to be located in ET US)