ClickHouse

Technical Account Manager, Architect

ClickHouse

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $157,000 - $195,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDistributed SystemsEC2Google Cloud PlatformKubernetesLinuxUnix

About the role

  • Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
  • Provide architectural, technical, and migration guidance and assistance
  • Lead projects, escalations, and meetings to enable ongoing user/customer success
  • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
  • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
  • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
  • Assist with hiring and mentoring new team members
  • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

Requirements

  • 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
  • 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
  • Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
  • Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
  • Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
  • Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
  • Self-driven, curious, and eager to continuously learn and grow.
Benefits
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
  • Healthcare - Employer contributions towards your healthcare.
  • Equity in the company - Every new team member who joins our company receives stock options.
  • Time off - Flexible time off in the US, generous entitlement in other countries.
  • A $500 Home office setup if you’re a remote employee.
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technical Account ManagementProject ManagementDBMSOLAPCloud/SaaSLinuxKubernetesSystem AdministrationNetwork AdministrationBig Data
Soft skills
communicationteamworkglobal engagementempathyproblem solvingself-drivencuriosityeagerness to learnleadershipmentoring