Customer Service Analyst – Junior

ClickBus

Analista júnior atendendo clientes da ClickBus, marketplace de passagens rodoviárias, via chat e canais digitais. Resolvendo incidentes e monitorando filas e SLAs em modelo híbrido.

Posted 8/19/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, ensuring timely and accurate responses to customer inquiries across various platforms.

Highest-signal resume keywords

Customer Support ExperienceProficiency With Microsoft OfficeChat Support SkillsIncident ResolutionHybrid Work Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Welcoming ToneEffective CommunicationProblem-Solving

Tools & Technologies

WhatsAppWeb ChatEmail

Industry Keywords

Customer IncidentsFirst-Response TargetsResolution Time Targets

About the role

Key responsibilities & impact

Quickly understand customers’ needs through written messages while maintaining a welcoming tone.
Investigate and resolve customer incidents, consulting internal procedures to provide complete responses.
Monitor the volume of pending messages, ensuring compliance with established first-response and resolution time targets.
Respond to questions, requests and complaints received via WhatsApp, web chat and email.
Deliver accurate, unambiguous responses that balance speed and information quality.

Requirements

What you’ll need

Previous experience providing customer support via chat.
High school diploma or equivalent.
Proficiency with Microsoft Office.
Availability to work a 6x2 shift schedule (6 days on, 2 days off).
Availability to work in a hybrid model in Vila Olímpia, São Paulo (SP).

Benefits

Comp & perks

Hybrid work model
Position also open to candidates with disabilities