ClickBus

Site Reliability Engineer

• Proactive Monitoring and "Golden Signals": You will not just wait for issues to occur. Your role will be to define, implement, and actively monitor the "Golden Signals" (key metrics such as API error rates or spikes in support tickets) to detect integration issues before the partner reports them.
• Transparent Escalation Management: Act as the focal point for resolving complex issues, ensuring end-to-end follow-up. This includes keeping the partner informed of the status (e.g., "Under Analysis", "Awaiting Dev") and orchestrating the solution with internal teams.
• Development of Resolution Playbooks: To scale our support, you will document and create playbooks (step-by-step guides) for the 5 to 10 most recurring problems. The goal is to standardize and speed up diagnosis and communication.
• Partner Journey Mapping: Lead the mapping of critical paths that our partners take (from integration to post-sales), identifying friction points, involved systems, and opportunities for continuous improvement.
• Critical Analysis and Insight Generation: Facilitate "Case of the Week" discussions (successes or failures), investigate root causes, gauge partner sentiment, and turn each incident into an actionable learning for the team.
• Building the Knowledge Base (CRE Wiki): Be the steward of our internal documentation, centralizing playbooks, case learnings, and resolution guides in an accessible tool to ensure knowledge is shared and not lost.

Junior Customer Reliability Engineer

Product Manager

• Lead and develop a team of Product Managers, supporting their technical and strategic growth.
• Own the product strategy for a vertical, ensuring alignment between vision, roadmap, and business goals.
• Engage with stakeholders (C-level, Marketing, Data, Engineering, Operations) to ensure the product delivers measurable impact.
• Define and communicate clear OKRs, metrics, and KPIs for each squad under your leadership.
• Ensure a culture of continuous discovery, focusing on experimentation, data, and deep customer understanding.
• Serve as the focal point for prioritization and decision-making across multiple products and teams.
• Influence the company’s growth strategy through product insights and market trends.
• Foster a collaborative environment with agile practices and a results-oriented focus.

Group Product Manager

Operations

• Data Analysis and Insight Generation: Develop in-depth analyses using internal and market data to identify trends, patterns and correlations, producing high-impact recommendations for the business.
• Data Management and Dashboards: Act as the guardian of information, creating, maintaining and evolving dashboards and data visualizations that ensure clarity and accessibility of the company’s key performance indicators (KPIs).
• Strategic Communication: Build high-level executive presentations with scenarios, trends, performance evolution and relevant insights for leadership and partner areas.
• Influence and Cross-functional Collaboration: Act as a bridge, actively interacting with and influencing areas such as Commercial, Marketing, Product and Technology, ensuring business decisions and process optimization are based on data and insights.
• Productivity and Innovation with AI: Use Artificial Intelligence (AI) tools to enhance productivity and problem-solving capabilities, focusing on crafting intelligent prompts to refine market analyses, summarize documents and generate structures for strategic insights.
• Process Efficiency and Optimization: Identify opportunities and take responsibility for automating and optimizing processes and routines within the area and among partners, increasing operational efficiency across ClickBus.

Mid-level Strategy & Operations Analyst

Analyst

• Record the company's financial transactions, including sales, purchases, payments, receipts and expenses.
• Ensure financial transactions comply with applicable accounting standards and regulations.
• Perform account reconciliations, comparing accounting records with corresponding data sources.
• Identify and resolve discrepancies to ensure the accuracy and integrity of accounting records.
• Prepare the company's financial statements.
• Analyze variances and trends in financial statements and other accounting reports.
• Identify areas for improvement, flag deviations and provide insights to the company's financial management.
• Assist with external audits conducted by independent audit firms.
• Collaborate in reviewing accounting procedures and internal controls.
• Work closely with other finance areas such as treasury, controllership and cost accounting.

Mid-level Accounting Analyst

Growth Marketing

• Identify different traveler profiles and propose offers and actions to increase customer acquisition, conversion, and retention
• Monitor coupon usage and incentive budget consumption, analyze efficiency, and propose improvements to cost vs. revenue
• Write SQL queries, extract data, build dashboards, and automate processes
• Analyze the customer base, monitor campaign and project performance, and provide insights to support executive decision-making
• Prepare presentations summarizing the results of the area’s initiatives
• Support other teams across the company with data and ad hoc analyses

Mid-level Performance Data Specialist – Growth

Data Analyst

• **You Will: (Responsibilities)**
• Conduct investigative and exploratory analyses to identify opportunities for optimization and improvement in business processes, propose solutions, and support strategic decision-making.
• Design and implement end-to-end analytics projects, from problem definition to solution deployment, ensuring results are delivered on time and with high quality.
• Develop reports to communicate analysis results using data visualization tools (Amazon QuickSight/AWS); create interactive, customized dashboards that provide a clear, actionable view of key metrics and KPIs, ensuring information is accessible and up to date.
• Collaborate with different teams to customize analytical models that support specific initiatives and generate business insights.
• Continuously monitor and evaluate data quality, the effectiveness of analytical models, and the impact of analyses.
• Collect, clean, and analyze large volumes of data using SQL, from data extraction through modeling and visualization; perform advanced analyses to identify patterns, trends, and relationships in the data.
• Apply descriptive, inferential, and predictive statistical techniques to solve complex business problems.
• Implement automation solutions for data collection, analysis, and visualization to improve the operational efficiency of the Pricing & Analytics team.
• Provide technical support and mentorship to more junior team members, promoting a culture of continuous development and analytical excellence.
• Stay current with new trends and technologies in data analysis, implementing best practices in day-to-day work.
• **Strong data storytelling skills are also important, as they will allow you to transform complex analyses into practical, actionable recommendations. This is a very interesting challenge: you will have the freedom to look for problems that have not yet been considered with the same drive you use to find solutions for them, all in a collaborative and integrative way with the Analytics team.**

Junior Customer Reliability Engineer

Group Product Manager

Mid-level Strategy & Operations Analyst

Mid-level Accounting Analyst

Mid-level Performance Data Specialist – Growth

Senior Data Analyst