Technical Account Manager

Clickatell

. We Do The Right Things **Responsibilities of the Role ** .

Posted 5/19/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

We Do The Right Things **Responsibilities of the Role **
**Customer On-boarding**
- Provide technical support for customers to support post-sales processes
- Responsible for on-boarding of all new clients as per the agreed on-boarding process
- Execute on all aspects of customer deployment and remain the main point of contact between the customer and sales during the on-boarding and implementation process.
- Give proper guidance to customers to use products effectively
- Produce and/or deliver customer specific demonstrations and technical presentations
- Ensure that there is a clear understanding of the customer’s requirements. Document these requirements and manage the customer’s expectations in terms of execution.
- Ensure effective communication and collaboration between internal departments to ensure successful on-boarding
- Identify and manage risk associated with the on-boarding process.
**Technical Account Management **
- Partner with clients by developing a working knowledge of their goals, technical challenges and infrastructure configuration to deliver outstanding customer service
- Monitor and drive service level agreement performance
- Stay up to date on new development and products as a content matter expert
- Training resource together with the service centre to ensure consistency and up to date product knowledge for all in the customer success and sales departments
- Feedback of customer requirements into key departments
- Technical troubleshooting liaison between enterprise sales, support, CSM, products and technology
- Participate in development of technical account strategy with customer success organisation and identify opportunities for cross - and upselling
- Maintain knowledge of Network connections for the Region.

Requirements

What you’ll need

We Are On A Learning Journey **Requirements of the Role **
- Bachelor’s degree in related field
- Work Experience
- At least 3 years’ experience as a technical account manager or technical support specialist
- Experience in the Mobile and/or Messaging industry.
- Experience in managing clients and partner relationships
- Experience in interpreting regulations in a logical manner.
- Experience in SaaS and PaaS preferred.
- Bachelor’s degree or relevant experience in related - field.
- Experience in writing technical specifications and business requirement documents is a plus
- Experience in working in a project environment
**Knowledge and Abilities **
- A tech and business Savvy individual that can provide technical, product and business knowledge to support sales process and strengthen customer relationships.
- Proven people skills on all levels, to interact with customers, team members, cross functional teams, vendors and other third parties
- Strong analytical, attention to detail and good time management skills
- Exceptional at creating, improving and leading processes
- Positive attitude and solid work ethic
- Pro-active and self- driven
- Deadline driven and works well under pressure, good team player.
- Effective communication (verbal, written and presentation) and collaboration skills
- Work independently, with a high degree of responsibility

Benefits

Comp & perks

Why You Should Join **Perks of the Role **
- Medical Aid contribution
- Pension fund contribution
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Remote Working and access to office hubs as required
- Home office set-up with laptop, monitor and other related items.
Stronger Together Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.

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Hard Skills & Tools

technical supportcustomer on-boardingtechnical account managementtechnical troubleshootingwriting technical specificationsbusiness requirement documentsSaaSPaaSservice level agreement performanceproject management

Soft Skills

communication skillscollaboration skillsanalytical skillsattention to detailtime managementpeople skillsprocess improvementpositive attitudeself-driventeam player

Certifications

Bachelor’s degree