Clickatell

Backend Engineer

• Build and own backend services using Java, Spring Boot, and Python—designed for scale, reliability, and real-time use.
• Use AI tools (Amazon Q, Cursor, Copilot, Claude, GPT) to accelerate development, refactoring, and problem-solving.
• Turn product ideas into production-ready systems quickly, without compromising quality.
• Integrate AI capabilities (LLMs, RAG, vector search) into backend workflows where they add real value.
• Act as the final filter for AI-generated code—identify flaws, inefficiencies, and incorrect assumptions before they ship.
• Design clean APIs, handle distributed system challenges, and ensure performance at scale.
• Write and validate tests to keep fast-moving systems stable.
• Debug production issues and take full ownership of reliability and performance.

Senior Backend Developer, AI

Customer Support

• Ensure maximum possible service availability and performance
• Provision customer network services on core equipment
• Provide support services for Technology and other technical teams
• Serve as an escalation function for Customer Support Agents during after-hours
• Serve as the after-hour support continuation for Technical Account Managers and any Enterprise customers
• Maintain and exceed all required customer SLA’s and internal OLA’s
• Monitor APIs, supplier notices and product platforms for 24/7 issue identification
• Solve technical queries using advanced knowledge and techniques
• Notify affected customers of confirmed incidents within 30 minutes
• Communicate incidents to internal and external stakeholders
• Initiate and collaborate in the incident management team regarding incidents
• Provide first line user support when required
• Accurately categorise cases for Business Intelligence reporting
• Compile Daily Handover reports
• Act as / support the Point of Contact for Escalations (POCE)
• Participate in product testing
• Guide and train customer support agents
• Leverage approved AI-assisted tooling for ticket triage and response drafting
• Handle all customer and personal data in line with POPIA and Clickatell data-protection standards

Enterprise Support Agent

Compliance

• Build and maintain an understanding of relevant laws, regulations, and industry standards (e.g., GDPR, CIS, PCI DSS, ISO27001:2022 and SOC2).
• Assess the organization's compliance with these regulations.
• Maintain compliance policies and procedures.
• Conduct regular compliance audits to identify and address any gaps.
• Provide guidance to employees on compliance matters.
• Assess the effectiveness of internal controls to safeguard sensitive data.
• Identify and address security vulnerabilities.
• Identify and assess IT-related risks.
• Develop and implement risk mitigation strategies.
• Monitor and manage risks on an ongoing basis.
• Evaluate the security practices of third-party vendors.
• Ensure that vendors comply with the organization's security requirements.
• Manage vendor relationships and contracts.
• Provide training to employees on compliance and security awareness.
• Report to senior management on compliance status and risks.
• Collaborate with other departments to ensure compliance with IT-related regulations.
• Prepare and present reports and metrics to senior management.
• Stay up to date on the latest security threats and trends to proactively mitigate risks.
• Participate in other Information Security related tasks.

Senior Backend Developer, AI

Enterprise Support Agent

Junior IT Compliance Officer