Clickatell

Compliance

• Build and maintain an understanding of relevant laws, regulations, and industry standards (e.g., GDPR, CIS, PCI DSS, ISO27001:2022 and SOC2).
• Assess the organization's compliance with these regulations.
• Maintain compliance policies and procedures.
• Conduct regular compliance audits to identify and address any gaps.
• Provide guidance to employees on compliance matters.
• Assess the effectiveness of internal controls to safeguard sensitive data.
• Identify and address security vulnerabilities.
• Identify and assess IT-related risks.
• Develop and implement risk mitigation strategies.
• Monitor and manage risks on an ongoing basis.
• Evaluate the security practices of third-party vendors.
• Ensure that vendors comply with the organization's security requirements.
• Manage vendor relationships and contracts.
• Provide training to employees on compliance and security awareness.
• Report to senior management on compliance status and risks.
• Collaborate with other departments to ensure compliance with IT-related regulations.
• Prepare and present reports and metrics to senior management.
• Stay up to date on the latest security threats and trends to proactively mitigate risks.
• Participate in other Information Security related tasks.

Junior IT Compliance Officer

Accountant

• Prepare treasury dashboards, liquidity reports, and variance analysis for Senior Management
• Support budgeting and forecasting through cash flow inputs
• Highlight risks, opportunities, and deviations against forecasts
• Report debtor analysis monthly to FNB for purposes of overdraft facility.
• Monitor, record, and reconcile daily cash movements across all Group bank accounts
• Ensure sufficient liquidity for operational requirements and escalate shortfalls or surpluses proactively
• Support inter-bank transfers and funding to optimize cash utilization
• Develop short-, medium-, and long-term cash flow forecasts incorporating operational and capital requirements
• Maintain weekly forecasts for review with Senior Management
• Coordinate priority payments in collaboration with the AP team
• Perform and review monthly bank reconciliations, ensuring accuracy and timely resolution of discrepancies
• Account for all loan entries and ensure loan GL balances reconcile with loan facility statements and loan amortisation schedules
• Track treasury exposures (interest rate, FX, credit)
• Ensure treasury activities comply with Group policies, banking regulations, and internal controls
• Maintain process documentation and support internal and external audits
• Implement and uphold segregation of duties and strong treasury controls
• Identify opportunities to enhance treasury processes, automation, systems, and reporting quality
• Support regulatory and statutory submissions, including Stats SA and SARB exchange control applications
• Maintain approvals registries and assist with preparation of required financial summaries
• Manage Group bank accounts, mandates, signatories, and compliance with delegation of authority
• Support payments execution, banking solution onboarding, and intercompany treasury transactions
• Maintain strong relationships with banks and financial institutions, including loan schedules and refinancing activities
• Partner with Finance, AP, AR, FP&A, and banking partners to ensure smooth treasury operations
• Align cash management activities with business requirements and strategic priorities
• Prepare monthly: leave pay provision journals, salary capitalisation journals and payroll journals for Group entities
• Prepare monthly payroll checks for Group entities
• Save monthly payroll files
• Assist with Balance Sheet Reconciliations across Group entities

Treasury Accountant

Financial Planning and Analysis

• Support the annual budgeting and quarterly reforecasting cycles across all commercial segments.
• Build, maintain and enhance financial models covering revenue, margin, cost-to-serve and unit economics.
• Prepare scenario and sensitivity analyses to support strategic and operational decisions.
• Track actuals vs budget/forecast, producing variance commentary with clear commercial context.
• Produce accurate and timely monthly management reports and commercial performance packs.
• Develop and maintain dashboards tracking key commercial KPIs including ARR, NRR, CAC, LTV, gross margin, and payback periods.
• Translate financial data into clear, meaningful narratives for non-finance stakeholders across the organisation.
• Act as a trusted day-to-day finance partner to commercial, sales, and product teams.
• Support evaluation of new initiatives, product investments, and go-to-market strategies through robust financial analysis.
• Build business cases for commercial initiatives using appropriate financial frameworks (ROI, payback, NPV).

Commercial Finance Manager

Technical Account Manager

• We Do The Right Things **Responsibilities of the Role **
• **Customer On-boarding**
• - Provide technical support for customers to support post-sales processes
• - Responsible for on-boarding of all new clients as per the agreed on-boarding process
• - Execute on all aspects of customer deployment and remain the main point of contact between the customer and sales during the on-boarding and implementation process.
• - Give proper guidance to customers to use products effectively
• - Produce and/or deliver customer specific demonstrations and technical presentations
• - Ensure that there is a clear understanding of the customer’s requirements. Document these requirements and manage the customer’s expectations in terms of execution.
• - Ensure effective communication and collaboration between internal departments to ensure successful on-boarding
• - Identify and manage risk associated with the on-boarding process.
• **Technical Account Management **
• - Partner with clients by developing a working knowledge of their goals, technical challenges and infrastructure configuration to deliver outstanding customer service
• - Monitor and drive service level agreement performance
• - Stay up to date on new development and products as a content matter expert
• - Training resource together with the service centre to ensure consistency and up to date product knowledge for all in the customer success and sales departments
• - Feedback of customer requirements into key departments
• - Technical troubleshooting liaison between enterprise sales, support, CSM, products and technology
• - Participate in development of technical account strategy with customer success organisation and identify opportunities for cross - and upselling
• - Maintain knowledge of Network connections for the Region.

Manager

• Develop and maintain strong, trust-based relationships with existing customers, acting as a strategic consultant and point of contact.
• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
• Drive contract renewals and proactively manage account health to ensure high retention rates and minimize churn. Success in this area will be measured by Net Revenue Retention (NRR), reflecting the ability to maintain and grow revenue from existing accounts through renewals, upsells, and cross-sells.
• Partner closely with the Service Delivery and Customer Success teams to ensure seamless onboarding, product adoption, and ongoing satisfaction. This alignment supports shared goals for customer growth and ensures a consistent, high-quality experience—reflected in strong Customer Satisfaction (CSAT) scores and Net Promoter Score (NPS) outcomes.
• Forecasting customers revenue on a monthly bases against expected anual budget from the customer to enable accurate finacial awareness of clients performance. Forecasting accuracy will be set at between 95 - 105%.
• Identify and execute opportunities to expand account value through upselling and cross-selling relevant products and services that meet evolving customer needs.

Commercial Manager

Customer Support

• Provide real-time support via live chat, email, and phone, resolving technical and sales queries efficiently.
• Attend to and log all telephonic, email, and chat queries on the CRM system.
• Enforce Clickatell’s rules, policies and terms of use relating to client transactions and behavior.
• Assist customers with queries relating to payments, support and general queries.
• Complete administrative tasks related to service.
• Achieve agreed set goals and company- wide objectives.
• Meet productivity and performance targets as determined by individual contract.
• Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards.
• Accurately categorise cases for Business Intelligence reporting.
• Compile Daily Handover reports.
• Participate in product testing.

Junior IT Compliance Officer

Treasury Accountant

Commercial Finance Manager

Technical Account Manager

Commercial Manager

Customer Support Agent