Commercial Manager

Clickatell

Commercial Manager for Clickatell focusing on growing existing customer relationships and expanding accounts. Develops strategic plans to drive retention and revenue growth.

Posted 4/30/2026full-timeCape Town • 🇿🇦 South AfricaSeniorLeadWebsite

About the role

Key responsibilities & impact

Develop and maintain strong, trust-based relationships with existing customers, acting as a strategic consultant and point of contact.
Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
Drive contract renewals and proactively manage account health to ensure high retention rates and minimize churn. Success in this area will be measured by Net Revenue Retention (NRR), reflecting the ability to maintain and grow revenue from existing accounts through renewals, upsells, and cross-sells.
Partner closely with the Service Delivery and Customer Success teams to ensure seamless onboarding, product adoption, and ongoing satisfaction. This alignment supports shared goals for customer growth and ensures a consistent, high-quality experience—reflected in strong Customer Satisfaction (CSAT) scores and Net Promoter Score (NPS) outcomes.
Forecasting customers revenue on a monthly bases against expected anual budget from the customer to enable accurate finacial awareness of clients performance. Forecasting accuracy will be set at between 95 - 105%.
Identify and execute opportunities to expand account value through upselling and cross-selling relevant products and services that meet evolving customer needs.

Requirements

What you’ll need

Proven experience to create and execute tailored account plans that align with customer objectives and business strategy.
Proven experience to work cross functionally as part of a solution team.
Relevant Degree or 8 years of relevant job experience with similar essential duties
Proven business acumen with experience in Senior Manager stakeholder engagement
A track record for consistently exceeding revenue goals.
Industry and shared business challenges along with your knowledge of analytic solutions.
Experience and knowledge of messaging and/or payment products and industry
Extensive network of decision makers in the industry
Patient, consultative and emphatic, genuinely interested in your clients, their business, and how you can help make them successful.
A collaborative style with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.
Proficiency in CRM systems and account planning tools.
Excellent written and verbal communication skills, professional presentation,
Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.
Strong Interpersonal skills with the ability to work with multi-dimensional teams.
Strong business/commercial acumen or instinct with technical capacity.
Have problem solving skills, be a logical thinker and analytical abilities
The ability to understand and deliver forecasting principles

Benefits

Comp & perks

Medical Aid contribution
Pension fund contribution
Quarterly performance incentive bonus
Risk benefit company contributions
Reimbursable communications allowance for internet and mobile phone bills
Half-day off on your birthday
5 personal days leave a year, over and above your annual leave
Remote working and access to office hubs as required
Home office set-up with laptop, monitor and other related items

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account planningforecastingrevenue growthupsellingcross-sellingcustomer retentionanalytical solutionsCRM systemscustomer satisfaction metricsNet Promoter Score

Soft Skills

consultativeempatheticcollaborativeproblem solvinglogical thinkinganalytical abilitiesstrong communicationorganizational skillscreative orientationinterpersonal skills